Hassan Shah
Sudbury,ON
Summary
Enthusiastic Chemical Engineer with 5+ years of industrial sales experience in Pulp & Water Treatment. Continuously contributing to team success through hard work, attention to detail and excellent organization skills. Experienced in sales, lab testing, documentation and drafting technical reports. Motivated to building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Buckman
06.2023 - Current
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Account Representative
Buckman
10.2021 - 05.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Used consultative sales approach to understand and meet customer needs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Remained on-call for emergency tickets through night and weekend shifts.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Technical Service Representative
Buckman
11.2018 - 09.2021
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Serviced existing accounts on regular basis to maximize revenue.
Education
Bachelor of Engineering - Chemical Engineering
Toronto Metropolitan University
Toronto, ON06.2018
Skills
- Leadership
- Client Relationship Management
- Project Management
- Cross Functional Team Collaboration
- Analytical Thinking
- Self-Sufficient
- Interpersonal & Prioritization Skills at All Levels
- Strategic Problem Solving
- Continuous Process Improvement
- Microsoft Programs (Outlook, Word, Excel, PowerPoint, Visio)
Languages
English
Urdu
Hindi
Punjabi
Certification
Confined Space, Lockout/Tagout, Fall Protection & Emergency Response (2022)
Dimensions of Professional Selling (2020)
References
Available Upon Request.
Timeline
Account Manager
Buckman
06.2023 - Current
Account Representative
Buckman
10.2021 - 05.2023
Technical Service Representative
Buckman
11.2018 - 09.2021
Bachelor of Engineering - Chemical Engineering
Toronto Metropolitan University
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