HASSAN RAZA
Riyadh,Saudi Arabia
Summary
Multi-Brand Hospitality Leader with 15 years of extensive experience in optimizing resort and food service operations across diverse hospitality environments . Demonstrates a visionary approach in enhancing guest satisfaction and driving revenue growth, evidenced by a 15% increase through strategic menu innovations. Passionate about pioneering new solutions and advancing service standards, aiming to continue shaping the future of global hospitality.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certification
Work history
General Manager – Resort & Lodging Division
Tobermory Resort & Cottages
Ontario, Canada
05.2018 - 04.2025
- Directed operations of resort and lodging division, ensuring high guest satisfaction through effective service strategies.
- Managed financial planning and vendor negotiations, focusing on cost control and revenue enhancement.
- Led maintenance and renovation projects to improve guest experience and increase asset value.
- Drove occupancy growth through service innovation and aligning team goals with operational standards.
Food & Beverage Operations Manager – Multi-Brand Franchise
The North West Company
Northern Ontario & Quebec
02.2014 - 12.2017
- Oversaw operations for multiple quick-service restaurant brands(Tim Hortons, KFC, Pizza Hut) ensuring compliance and profitability across remote locations.
- Implemented strategic menu enhancements, boosting HMR program sales by 14% with in-house BBQ offerings.
- Reduced inventory waste by maintaining backroom stock below 10%, optimising supply chain processes.
- Led cross-functional teams to enhance service standards and ensure operational consistency across outlets.
- Project Highlight (2014–2015):
- Led launch of first Tim Hortons in Northern Ontario and Quebec, managing site development, team recruitment, and full operational rollout.
- Built and trained high-performing team from ground up, ensuring successful market entry and sustained performance.
General Manager
Tim Hortons
Toronto, Ontario
01.2008 - 01.2014
- Oversaw high-volume outlet generating over $2.5M in annual revenue with team of 50+ employees.
- Achieved 11% year-on-year sales growth through effective customer engagement and operational strategies.
- Managed payroll, scheduling, and KPI tracking to ensure compliance and enhance performance.
Education
MBA & Master's - Hotel Management and Hospitality
Universidad Isabel I
Spain 01.2022 - 01.2024
Global Hospitality Management
Cornell University
Effective Employee Management
California State University
FullertonRestaurant Management
Tim Hortons University
CanadaLeadership, Motivation and Organizational Control
Institute of Certified Professional Managers
Skills
Occupancy Growth Success
- Increased resort occupancy by 25% within first year of leadership
Revenue Growth Achievement
- Raised revenue by 15% by optimizing menu with new offerings
Inventory Cost Reduction
- Reduced inventory costs by 10% via efficient stock and supply chain management
Improved Guest Reviews
- Achieved 30% more positive reviews from guests through service enhancements
SKILLS:
- Strong leadership
- Communication
- Organized
- Problem solver
- Resourceful
Certification
- Google Certified Project Manager
- Harvard managementor leadership certification
- HRCI certified Human Resource Associate
- Hotel Management: Distribution, Revenue and Demand
Timeline
MBA & Master's - Hotel Management and Hospitality
Universidad Isabel I
01.2022 - 01.2024
General Manager – Resort & Lodging Division
Tobermory Resort & Cottages
05.2018 - 04.2025
Food & Beverage Operations Manager – Multi-Brand Franchise
The North West Company
02.2014 - 12.2017
General Manager
Tim Hortons
01.2008 - 01.2014
Global Hospitality Management
Cornell University
Effective Employee Management
California State University
Restaurant Management
Tim Hortons University
Leadership, Motivation and Organizational Control
Institute of Certified Professional Managers