HASSAN LAMIDI
Saskatoon,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Associate
SHERCOM INDUSTRIES INC
08.2022 - Current
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Financial Analyst
FIDELITY BANK PLC
05.2018 - 05.2022
- Used Finacle to create reports and recommended courses of action to upper management.
- Improved operational efficiency and cultivated cost reduction and increased productivity.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Transfer of funds between accounts within and outside the bank
- Presented results of financial analyses to clients verbally and in written form.
Customer Service Representative
FIDELITY BANK PLC
01.2016 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Empathy on the part of customers
Bank Teller
FIDELITY BANK PLC
03.2009 - 12.2015
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handling of cash and processing of cheques for payment.
- Sold and cross-sold bank products to new and existing customers.
Education
MBA - Human Resource Management
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO04.2014
Bachelor of Science - Management
KOGI STATE UNIVERSITY
ANYIGBA07.2005
Skills
- Excellent customer experience
- Problem solving-skill
- Thinking of Customers first
- Thinking like customers and acting like the owner
- Great team player
- Excellent communication skill
- Digital literacy(smart phones,tablets and laptops)
- Empathy on the part of customers
- Multi tasking and managing of complex tasks within a tight deadline
- Goal -oriented
- Ability to work in a fast-paced environment
Certification
CSM (Certified Scrum Master)
CBA (Certified Business Analyst) in progress
CIFIC (Certified Investment Funds in Canada) in progress
Timeline
Production Associate
SHERCOM INDUSTRIES INC
08.2022 - Current
Financial Analyst
FIDELITY BANK PLC
05.2018 - 05.2022
Customer Service Representative
FIDELITY BANK PLC
01.2016 - 04.2018
Bank Teller
FIDELITY BANK PLC
03.2009 - 12.2015
MBA - Human Resource Management
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
Bachelor of Science - Management
KOGI STATE UNIVERSITY
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