Hassan Khalifa
Burlington,Canada
Summary
Project and People manager with a Bachelor’s degree in Electrical engineering and 18 years of experience managing Telecommunication, IT and Software projects. Also managed Program and Portfolio levels with the ability to energize and motivate large cross functional teams towards corporate goals with a proven record of delivering projects on time within budget, required quality and finally with exceptional governance using dashboards and tracking tools.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Management Office (PMO) Manager
Vodafone
02.2019 - 12.2022
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
Senior Project Manager
Sprouts Startup
04.2018 - 12.2022
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Communicated with key stakeholders to determine project requirements and objectives.
Project Manager
Alcatel-Lucent (Nokia)
02.2012 - 03.2018
- Slashed expenses and increased allocation of available resources by auditing schedule, cost and contract performance.
- Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
- Performed and documented runbook network operations using step-by-step decision trees.
- Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
BSS Technical Support Leader
Alcatel-Lucent (Nokia)
12.2005 - 03.2018
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
- Documented customer interactions and contact information into company database.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Technical Support Engineer
Reuters Limited
07.2005 - 12.2005
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
Education
Bachelor of Science - Electrical And Communications Engineering
Cairo University
Egypt06.2005
Skills
BSS Networks ( 2G,3G and LTE )
Core Networks ( IMS, VAS, Messaging and CCS )
Data structure principles and platforms
Agile Methodologies ( Scrum / XP )
familiar with Cloud ( SaaS and PaaS)
PPM tools : Jira / SAP / Confluence
MS tools Excel , powerpoint , Share point and Project
Expert level budget, resource, and forecast management
Managing Projects intake, triage and planning, as well as realization of business cases
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Accomplishments
- Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Drove [Number]% improvement in [Timeframe] profits through aggressive [Action].
Certification
· PMP (Project Management Professional) Certified Fifth Edition (2013-2018).
· PMI- RMP (Risk Management Professional) Certified (2014-2019)
· Certified (Project Administration Professional) Alcatel-Lucent
· Certified (Project Management Office Professional) Alcatel-Lucent
· Certified Lean Six Sigma White Belt.
· Attend CCP (Certified Cost Professional)
· Attend Leading SAFe (Scaled Agile Foundation enterprise)
· Attend PMI-ACP
Timeline
Project Management Office (PMO) Manager
Vodafone
02.2019 - 12.2022
Senior Project Manager
Sprouts Startup
04.2018 - 12.2022
Project Manager
Alcatel-Lucent (Nokia)
02.2012 - 03.2018
BSS Technical Support Leader
Alcatel-Lucent (Nokia)
12.2005 - 03.2018
Technical Support Engineer
Reuters Limited
07.2005 - 12.2005
Bachelor of Science - Electrical And Communications Engineering
Cairo University
· PMP (Project Management Professional) Certified Fifth Edition (2013-2018).
· PMI- RMP (Risk Management Professional) Certified (2014-2019)
· Certified (Project Administration Professional) Alcatel-Lucent
· Certified (Project Management Office Professional) Alcatel-Lucent
· Certified Lean Six Sigma White Belt.
· Attend CCP (Certified Cost Professional)
· Attend Leading SAFe (Scaled Agile Foundation enterprise)
· Attend PMI-ACP
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