HASSAN KARIM
Brampton,ON
Summary
Highly motivated Service Manager with 8 years of Automotive service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
9
9
years of professional experience
Work History
Service Manager
WEST TORONTO KIA
05.2022 - Current
- Monitored and documented customer/vehicle specific information allowing for efficient and effective maintenance and repairs in order to align with customer expectations.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Boosted overall productivity with timely preventive maintenance on key equipment/vehicles.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sr.Service Advisor
KIA OF BRAMPTON
05.2017 - 04.2022
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Advisor
CANADIAN TIRE
05.2015 - 08.2017
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
Basic Training Diploma - Renewable Energy Electrical Systems Installation And Maintenance
Humber College
Toronto, ON09.2016
Skills
Work Planning and Prioritization
Managing Operations and Efficiency
Relationship Building
Resource Allocation
Flexible Schedule
Mechanical Diagnostics
Service Documentation
Quality Control
Languages
English
Full Professional
Timeline
Service Manager
WEST TORONTO KIA
05.2022 - Current
Sr.Service Advisor
KIA OF BRAMPTON
05.2017 - 04.2022
Service Advisor
CANADIAN TIRE
05.2015 - 08.2017
Basic Training Diploma - Renewable Energy Electrical Systems Installation And Maintenance
Humber College
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