Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hassan Jouni

Covina

Summary

Proven team leader with a track record of enhancing operational efficiency at The Home Depot Inc. Skilled in inventory management systems and fluent in English and Arabic. Excelled in customer service and problem-solving, significantly improving customer satisfaction. Demonstrated expertise in Microsoft Office and a strong ability to mentor associates, driving team success.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Associate

The Home Depot Inc
10.2023 - 02.2025

-Processed and fulfilled customer orders efficiently, ensuring accuracy and timely delivery.

- Collaborated with team members to maintain organized inventory and streamline order-picking procedures.

- Utilized inventory management systems to track stock levels and resolve discrepancies.

- Provided excellent customer service by addressing inquiries and resolving issues promptly.

- Adhered to safety and operational protocols to maintain a productive work environment.

Associate

Spring Mini Mart
10.2021 - 03.2023

Managed inventory tracking and physical counts to minimize loss and ensure stock accuracy.

- Trained and mentored associates on daily tasks and procedures to maintain operational consistency.

- Delivered excellent customer service, resolving complaints and building customer confidence.

- Oversaw inventory management through cycle counts, audits, and shrinkage control.

- Updated and maintained store signage and displays to enhance the shopping experience.

- Established strategies to achieve operational performance and sales goals.

- Evaluated store performance and implemented improvement plans to boost efficiency.

Crew Member

McDonald's
05.2021 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelors - Business Administration

California State Polytechnic University, Pomona
Pomona, CA

Associates - Business Administration

Glendale Community College
Glendale, CA
06.2024

Skills

    -Languages: Fluent in English and Arabic

    -Finance-Related: Cash handling, attention to detail, basic financial calculations

    -Technical: Microsoft Office (Word, Excel, PowerPoint), inventory management systems

    -Soft Skills: Customer service, team leadership, problem-solving, time management

Timeline

Order Fulfillment Associate

The Home Depot Inc
10.2023 - 02.2025

Associate

Spring Mini Mart
10.2021 - 03.2023

Crew Member

McDonald's
05.2021 - 03.2023

Bachelors - Business Administration

California State Polytechnic University, Pomona

Associates - Business Administration

Glendale Community College
Hassan Jouni