Hassan Farooqui
North York,ON
Summary
Forward-thinking Operations Specialist bringing three years of expertise in software and customer service. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Office.
Overview
9
9
years of professional experience
Work History
Operations Technician
Bora Pharmaceuticals
08.2021 - Current
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Served as trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
- Developed comprehensive training materials to ensure consistent knowledge transfer among new hires and existing employees.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
Behavior Specialist
Safe Management Group
11.2019 - 04.2020
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring safety of all involved parties.
- Implemented data collection systems for monitoring progress toward behavioral goals, providing regular updates to Behavioural Technician Assistant on achievements made over time.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Sales Floor Lead
Skechers
05.2015 - 04.2018
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Maintained consistent communication with upper management regarding sales performance metrics and areas of improvement within the department.
- Led sales team meetings to discuss goals, review progress, and develop strategies for continued growth.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Ontario Institute of Technology
Oshawa, ON06.2019
Diploma - Police Foundations
Sheridan College
Brampton, ON04.2016
Skills
- Machine Operation
- 5S principles
- Operational Efficiency
- Equipment Inspection
- Assembly Processes
- Analytical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Team building
Timeline
Operations Technician
Bora Pharmaceuticals
08.2021 - Current
Behavior Specialist
Safe Management Group
11.2019 - 04.2020
Sales Floor Lead
Skechers
05.2015 - 04.2018
Bachelor of Arts - Criminology And Criminal Justice
University of Ontario Institute of Technology
Diploma - Police Foundations
Sheridan College
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