STUDENT
Mohammad Hassan Ali
INDIGO BOOKS & MUSIC
Cambridge,Ontario
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Work History
CUSTOMER EXPERIENCE REPRESENTATIVE
1 Year- Assisted customers with purchases, returns, and exchanges at the cash register.
- Promoted and enrolled customers in Indigo’s Plum and Plum Plus membership programs.
- Restocked and organized books across fiction, non-fiction, and kids’ sections.
- Maintained inventory and merchandising of toys, games, Jellycat products, and gift items.
- Processed incoming shipments and stocked products on the sales floor.
- Organized merchandise according to store standards, including alphabetical and author-based shelving.
- Provided friendly customer service and assisted customers with product inquiries and recommendations.
SALES ASSOCIATE
3 Months- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
CUSTOMER SERVICE CONSULTANT
10 Months- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
Education
ADVANCE DIPLOMA - Business Administration - Marketing
ONTARIO SECONDARY SCHOOL DIPLOMA
Skills
Adobe Creative Cloud
Microsoft Office
Marketing
Merchandising
Customer Service
Advertising
Sales
Languages
English-Fluent
Native or Bilingual
Urdu-Fluent
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeTimeline
CUSTOMER EXPERIENCE REPRESENTATIVE
INDIGO BOOKS & MUSIC
07.2025 - 07.2026
SALES ASSOCIATE
MOORES MEN'S CLOTHING
05.2022 - 08.2022
CUSTOMER SERVICE CONSULTANT
BEST BUY CANADA
11.2019 - 09.2020
CONESTOGA COLLEGE
ADVANCE DIPLOMA from Business Administration - Marketing
GLENVIEW PARK SECONDARY SCHOOL
ONTARIO SECONDARY SCHOOL DIPLOMA