STUDENT
Mohammad Hassan Ali
INDIGO BOOKS & MUSIC
Cambridge,Ontario
Professional Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Work History
07.2025 - 07.20261 Year
CUSTOMER EXPERIENCE REPRESENTATIVE
INDIGO BOOKS & MUSIC | Cambridge, ON
- Assisted customers with purchases, returns, and exchanges at the cash register.
- Promoted and enrolled customers in Indigo’s Plum and Plum Plus membership programs.
- Restocked and organized books across fiction, non-fiction, and kids’ sections.
- Maintained inventory and merchandising of toys, games, Jellycat products, and gift items.
- Processed incoming shipments and stocked products on the sales floor.
- Organized merchandise according to store standards, including alphabetical and author-based shelving.
- Provided friendly customer service and assisted customers with product inquiries and recommendations.
05.2022 - 08.20223 Months
SALES ASSOCIATE
MOORES MEN'S CLOTHING | CAMBRIDGE ON, 30 PINEBUSH RD, CAMBRIDGE, ON N1R 8K
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
11.2019 - 09.202010 Months
CUSTOMER SERVICE CONSULTANT
BEST BUY CANADA | 28 Pinebush Rd, Cambridge, ON N1R 8K5
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
Education
ADVANCE DIPLOMA | Business Administration - Marketing
CONESTOGA COLLEGE | KITCHENER - DOON CAMPUS 299 DOON
CONESTOGA COLLEGE - KITCHENER - DOON CAMPUS 299 DOON
ONTARIO SECONDARY SCHOOL DIPLOMA
GLENVIEW PARK SECONDARY SCHOOL | 55 MCKAY ST, CAMBRIDGE, ON N1R 4G8 | 01.2020
GLENVIEW PARK SECONDARY SCHOOL - 55 MCKAY ST, CAMBRIDGE, ON N1R 4G8
01.2020
Skills
Languages
English-Fluent
Native or Bilingual
Urdu-Fluent
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Timeline
CUSTOMER EXPERIENCE REPRESENTATIVE
INDIGO BOOKS & MUSIC
07.2025 - 07.2026Read more
SALES ASSOCIATE
MOORES MEN'S CLOTHING
05.2022 - 08.2022Read more
CUSTOMER SERVICE CONSULTANT
BEST BUY CANADA
11.2019 - 09.2020Read more
CONESTOGA COLLEGE - ADVANCE DIPLOMA, Business Administration - Marketing
Read more
GLENVIEW PARK SECONDARY SCHOOL - ONTARIO SECONDARY SCHOOL DIPLOMA,
Read more