Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hassan Abdullahi

Customer Success Specialist
Calgary

Summary

Results-driven professional with 3-5 years of experience in customer service, sales, and administrative environments. Proven track record of enhancing customer engagement and driving growth. Adept at building meaningful relationships with clients, streamlining sales processes, and delivering personalized support. Experienced in fintech and SaaS sectors, skilled in communication, problem-solving, and time management. Strong focus on teamwork and adaptability for consistent goal achievement in dynamic environments. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Sales Associate & Customer Experience Specialist

Neo Financial
Calgary, Alberta
01.2020 - 01.2023
  • Identified opportunities to improve customer onboarding and drove growth by personalizing sales outreach to new prospects.
  • Delivered tailored product demos and guided clients through the sign-up process, enhancing product adoption rates.
  • Managed high-volume inquiries with efficiency while maintaining superior satisfaction levels across a wide range of interactions.
  • Cultivated a deep understanding of products and services, ensuring clear communication of value propositions and resolving queries related to fees and policies.
  • Utilized CRM systems to maintain accurate customer records and track sales performance metrics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Marketing Coordinator

Alberta Youth Empowerment
Calgary, Alberta
01.2019 - 01.2020
  • Coordinated with cross-functional teams to develop and market a new CRM software product, enhancing internal workflows.
  • Conducted in-depth market research to identify prospective clients and tailored messaging to effectively address their unique needs.
  • Leveraged marketing automation tools such as HubSpot and Bitrix24 to execute campaigns and track performance.
  • Planned and executed internal and external marketing events.
  • Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.

Product Support Specialist

Microsoft
Calgary, Alberta
01.2015 - 01.2018
  • Delivered top-tier technical support, guiding customers through product features, troubleshooting, and service adoption.
  • Managed administrative tasks, including scheduling sales calls, preparing reports, and maintaining organized records in CRM systems.
  • Fostered strong client relationships by proactively following up on inquiries and ensuring satisfaction with solutions provided.
  • Collaborated with sales and product teams to improve processes and enhance the overall customer experience.
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.

Education

Bachelor of Arts - Business Administration

Mount Royal University
Calgary, None
01.2018 - 01.2022

Foundations - Cybersecurity

Coursera
Calgary, AB
01.2023 - 01.2024

Skills

Effective product sales strategies

Customer engagement

Sales strategy development

Customer demand evaluation

Cross-functional teamwork

Timeline

Foundations - Cybersecurity

Coursera
01.2023 - 01.2024

Sales Associate & Customer Experience Specialist

Neo Financial
01.2020 - 01.2023

Marketing Coordinator

Alberta Youth Empowerment
01.2019 - 01.2020

Bachelor of Arts - Business Administration

Mount Royal University
01.2018 - 01.2022

Product Support Specialist

Microsoft
01.2015 - 01.2018
Hassan AbdullahiCustomer Success Specialist