Summary
Overview
Work History
Education
Skills
Timeline
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Hassaan Sami

Prince Albert,SK

Summary

. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Burger King
03.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Mail Support Representative

Mind Bridge
08.2019 - 01.2020
  • Proved to be a deadline and target conscious, tried to motivate all others in my group to do the same and helped with efficient communication to achieve maximum output of our team
  • Activities
  • Volunteered for the university event, welcomed the guests of the event and assisted the team in managing the event to finish it smoothly
  • Manage a sports event in my department at university
  • Assisted to finish the three days event in a mannered way, used my communication and managerial skills.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Created, prepared, and delivered reports to various departments.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.

Intern

Askari Bank
01.2019 - 07.2019
  • Provide the customer services by explaining the bank's services and procedures resulting in greater customer satisfaction
  • Assisted my supervisors with management to save time and increase productivity.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.

Education

Master of Science - Business Analytics

Adelphi Uninersity
New York
02.2021

Bachelors of Business and Information - Technology, Finance

University of Punjab
Lahore, Punjab
2020

Skills

  • Communication
  • Data Analysis
  • Team work
  • Excel, Word, PowerPoint
  • Critical Thinking
  • Retail Operations
  • Leadership
  • Verbal and Written Communication
  • Customer Service
  • Shift Scheduling
  • Inventory Tracking and Management
  • Customer Service Management
  • Customer Relations
  • Sales Strategies

Timeline

Assistant Store Manager

Burger King
03.2021 - Current

Mail Support Representative

Mind Bridge
08.2019 - 01.2020

Intern

Askari Bank
01.2019 - 07.2019

Master of Science - Business Analytics

Adelphi Uninersity

Bachelors of Business and Information - Technology, Finance

University of Punjab

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Hassaan Sami