Hassaan Ahmed
Windsor,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. A team player Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Finds satisfaction from helping clients find solutions and loves new challenges.
Overview
12
12
years of professional experience
Work History
Head Instructor
Koentjoro’s Martial Arts
06.2012 - Current
- Instructing students from ages 3 and up to adults in Martial Arts and self defense
- Established open lines of communication with parents through regular meetings, fostering strong partnerships in support of student success.
- Designed innovative curriculum to keep clients engaged.
- Managed memberships and registrations.
- Provided feedback and corrections to improve students' skills and techniques.
- Created inclusive environments for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Customer Service and Sales Expert
UPS
09.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Sales and Installation Specialist
Zebra Blinds
02.2022 - Current
- Used hand tools, power drills
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
Instructor
OMAC World Class Martial Arts
08.2019 - 03.2020
- Cultivated a welcoming atmosphere for all skill levels and ages, promoting inclusivity and accessibility within group fitness classes.
- Promoted a positive learning environment by establishing discipline/clear expectations and maintaining consistent management techniques.
- Implemented varied teaching methods to accommodate diverse learning styles among participants, maximizing engagement during each session.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Designed innovative fitness plans to keep clients engaged.
Project Buyer
Metro
06.2019 - 08.2019
- Responsible for the purchase of equipment and services according to the specifics on the fixture layout, while staying in budget
- Responsible for the preparation, evaluation and authorization of calls for tender, in collaboration with the Supervisor, Procurement
- Liaise with the Project Manager and Operations to ensure all stakeholders are updated on project status
- Issued all purchase orders for equipment and services in the projects under my care
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
Assistant Manager/Head Technician
Tech N Sell
08.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Solved customer disputes on a regular basis to a satisfactory result for both the business and customer
- Knowledgeable of company polices, laws regarding customer privacy and rights of customers
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Senior Lube Technician
Mr. Lube
01.2018 - 10.2018
- Utilized problem-solving skills to address unique vehicle issues, tailoring solutions based on individual client needs.
- Delivered exceptional customer service while explaining complex technical information in layman's terms, building trust with clientele.
- Implemented upselling techniques to increase revenue and move product and keeping customers satisfied and returning
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor
Popeyes
08.2016 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Floor Support Supervisor/Senior Consultant
Postmates
10.2015 - 08.2016
- Supervising new hires and assisting managers in difficult situations
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Customer Service Representative
Wind Mississauga
06.2014 - 02.2015
- Manage closing and opening duties, including restocking items and reconciliation of cash drawer.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Rick Hansen Secondary School
Mississauga06.2014
Skills
- Critical Thinking
- Customer Relationship Management
- Sales Expertise
- Strong Verbal and Written Communication
- Class Instruction/Public Speaking
- Technical Skills
- Hardware Troubleshooting
- Inventory Management
- Customer/ Client Relations
- Interpersonal Relationship Building
Languages
English
Native or Bilingual
Urdu
Full Professional
Timeline
Customer Service and Sales Expert
UPS
09.2023 - Current
Sales and Installation Specialist
Zebra Blinds
02.2022 - Current
Instructor
OMAC World Class Martial Arts
08.2019 - 03.2020
Project Buyer
Metro
06.2019 - 08.2019
Assistant Manager/Head Technician
Tech N Sell
08.2018 - 07.2019
Senior Lube Technician
Mr. Lube
01.2018 - 10.2018
Supervisor
Popeyes
08.2016 - 01.2018
Floor Support Supervisor/Senior Consultant
Postmates
10.2015 - 08.2016
Customer Service Representative
Wind Mississauga
06.2014 - 02.2015
Head Instructor
Koentjoro’s Martial Arts
06.2012 - Current
High School Diploma -
Rick Hansen Secondary School
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