Hasnat Lahan Sayma
Montreal,QC
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably as a Sales Associate at F1 Grand Prix 2024 - Elevate. Excelled in enhancing customer satisfaction and boosting store performance through effective communication and problem-solving skills. Proficient in persuasive selling strategies and maintaining product knowledge, consistently meeting sales targets.
Overview
3
3
years of professional experience
Work History
Cashier
Marche Fu Thai
08.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
F1 Grand Prix 2024 - Elevate
06.2024 - 06.2024
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Care Representative
Robi Company - Mobile Network Operator
01.2022 - 11.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor of Arts - English Literature
East Delta University
Chittagong , Bangladesh 11-2021
Skills
- Customer Service – Ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
- Communication – Strong verbal and written communication skills allowing comprehend various business specifications without the need for micromanagement
- Microsoft Office Suite – Proficiency in Excel for inventory management, data analysis, and reporting; Word for documentation and communication; and Outlook for emails
- Visual Merchandising: Organizing products in a way that attracts customers and maintains the store’s aesthetic appeal
- POS Systems: Familiarity with retail-specific software like Square, Lightspeed, or Shopify POS
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Timeline
Sales Associate
F1 Grand Prix 2024 - Elevate
06.2024 - 06.2024
Cashier
Marche Fu Thai
08.2023 - Current
Customer Care Representative
Robi Company - Mobile Network Operator
01.2022 - 11.2022
Bachelor of Arts - English Literature
East Delta University
Similar Profiles
SABRINA XU YANSABRINA XU YAN
Cashier at Marche Fu TaiCashier at Marche Fu Tai
GRACE WAREGRACE WARE
Instructor at Academy Of Kung Fu & Tai Chi Llc / Western Hills Kung Fu & Tai Chi TeamInstructor at Academy Of Kung Fu & Tai Chi Llc / Western Hills Kung Fu & Tai Chi Team
SRISKANDAN SUNTHARALINGAMSRISKANDAN SUNTHARALINGAM
Accounts Specialist at Marche SelvaAccounts Specialist at Marche Selva