Hasnain Ahmed
London,ON
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Professional Services Consultant
Teradata
07.2017 - 03.2023
- Provided Teradata database administration support (Databases, Users, Roles, Profiles and Space Management activities)
- Teradata system monitoring and management
- Performed query optimization on Teradata system and identified performance improvement areas and developed system improvement plan
- Provided root cause analysis, data analysis and reporting of database related issues
- Provided extract transform and load (ETL) job monitoring on IBM TWS, Control M and other monitoring tools
- Provided operation support level 1 (L1) and level 2 (L2)
- Developed extract transform and load (ETL) scripts and batches using SQL, Linux and PowerShell scripts
- Provided backup and recovery (BAR) support on Teradata system using DSA and NetVault
- Developed and monitored reports on Excel, Power BI and Tableau
- Analyzed customer requirements and recommended appropriate solutions that meet customers' needs
- Coordinated with cross-functional teams to ensure timely delivery of services
- Assisted in development of customer service standards and procedures to improve overall efficiency
- Identified areas for improvement in existing customer systems and developed recommendations for corrective actions
- Managed multiple customer implementations concurrently while meeting tight deadlines
- Developed custom reports based on specific customer needs utilizing SQL queries, stored procedures
- Maintained up-to-date knowledge of industry trends related to professional services consulting
- Set specific goals for projects to measure progress and evaluate end results
- Incident and change management activities.
Assistant Engineer
Interactive Group
01.2014 - 07.2017
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Assisted customers by troubleshooting and resolving technical problems in their computers
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Maintained records, logs, and lifecycle documentation of work requests
- Worked with customer service supervisors to resolve tickets on daily basis
- Trained new resources on helpdesk team
- Monitored and created reported on performance of data center
- Provided support and installation of multiple operating systems
- Managed Windows Server installation, patching and upgrade on multiple systems
- Developed updated version of knowledge base for departmental use
- Provided support for enterprise resource planning (ERP) software Microsoft Dynamics AX
- Reported and resolved technical issues in ERP within SLA.
Education
MBA -
National University of Science And Technology
Islamabad, Pakistan2025
Graduate Certificate - Business Analysis
Fanshawe College
London, ON12.2023
Bachelor of Science - Computer Science
National University of Computer & Emerging Science
Islamabad, Pakistan06.2013
Skills
- Requirements Gathering
- Business Analysis
- Mentoring and Training
- Time Management
- Analytical Skills
- Continuous Improvement
- Problem-Solving Aptitude
- Time Management Abilities
- Data Analysis
- Problem-Solving
- Reliability
- Adaptability
- Multitasking
- Improvement plan knowledge
- Customer Service
- Team Management
- Multitasking Abilities
- Data Management
- Calm Under Pressure
Certification
- Teradata Vantage Certified Associate
- Teradata Vantage Certified Developer
- Microsoft Azure Fundamentals
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Senior Professional Services Consultant
Teradata
07.2017 - 03.2023
Assistant Engineer
Interactive Group
01.2014 - 07.2017
MBA -
National University of Science And Technology
Graduate Certificate - Business Analysis
Fanshawe College
Bachelor of Science - Computer Science
National University of Computer & Emerging Science
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