Hasnain Ahmed

• Provided Teradata database administration support (Databases, Users, Roles, Profiles and Space Management activities)
• Teradata system monitoring and management
• Performed query optimization on Teradata system and identified performance improvement areas and developed system improvement plans
• Provided root cause analysis, data analysis and reporting of the database related issues

• Provided extract transform and load (ETL) job monitoring on IBM TWS, Control M and other monitoring tools

• Provided operation support level 1 (L1) and level 2 (L2)

• Developed extract transform and load (ETL) scripts and batches using SQL, Linux and PowerShell scripts

• Provided backup and recovery (BAR) support on Teradata system using DSA and NetVault

• Developed and monitored reports on Excel, Power BI and Tableau

• Analyzed customer requirements and recommended appropriate solutions that meet customers' needs.

• Coordinated with cross-functional teams to ensure timely delivery of services.

• Assisted in the development of customer service standards and procedures to improve overall efficiency.

• Identified areas for improvement in existing customer systems and developed recommendations for corrective actions.

• Managed multiple customer implementations concurrently while meeting tight deadlines.

• Developed custom reports based on specific customer needs utilizing SQL queries, stored procedures.

• Maintained up-to-date knowledge of industry trends related to professional services consulting.

• Set specific goals for projects to measure progress and evaluate end results.

· Troubleshot daily IT desktop client issues, supporting multiple departments and various offices

· Assisted customers by troubleshooting and resolving technical problems in their computers

· Created new accounts, reset passwords, and configured access to servers and file management software for users

· Maintained records, logs, and lifecycle documentation of work requests

· Worked with customer service supervisors to resolve tickets on daily basis

· Trained new resources on helpdesk team

· Monitored and created reported on the performance of data center

· Provided support and installation of multiple operating systems

· Managed Windows Server installation, patching and upgrade on multiple systems

· Developed an updated version of knowledge base for departmental use

· Provided support for enterprise resource planning (ERP) software Microsoft Dynamics AX

· Reported and resolved technical issues in ERP within SLA