Hasnae Akif
Calgary
Summary
Dynamic customer service professional with experience at INTELCIA and ADM Value, adept at providing exceptional support and resolving inquiries efficiently. Skilled in account management and customer retention, I leverage strong communication and problem-solving abilities to enhance client satisfaction and loyalty. Proven track record in fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service
INTELCIA
11.2019 - 01.2025
- Provide excellent customer service and technical support to customers.
- Manage and resolve customer inquiries efficiently and professional
- Assist with customers accounts, ensuring satisfaction and retention
Telemarketing Advisor
ADM Value
11.2018 - 11.2019
- Managed inbound and outbound calls to provide information and assist customers.
- Exceeded sales and customer service targets consistently.
Notary's Assistant
Notary's Office
09.2016 - 11.2018
- Provide excellent customer service and technical support to customers.
- Manage and resolve customer inquiries efficiently and professional
- Assist with customers accounts, ensuring satisfaction and retention
Education
Bachelor - Private Law, French Section
University Moulay Ismail
MEKNES, MOROCCO09.2016
General University Diploma -
University Moulay Ismail
MEKNES, MOROCCO 09.2015
Baccalaureate - Humanities
High School Abderrahmane Ibn Zaydan
MEKNES, MOROCCO 07.2011
Skills
- Proficient in Microsoft office suite (word, excel ,PowerPoint)
- Familiar with windows XP and 7 operating systems
- Strong communication skills in Arabic, French (fluent), and English (intermediate)
Languages
French
Professional Working
Accomplishments
Strong background in customer support and legal assistance, with over 7 years of experience in customer service, legal administration, and telecommunication. Proficient in Microsoft Office Suite and Windows operating systems. Strong communication skills in Arabic, French, and intermediate English. Quick to adapt to new environments and proficient in multitasking in high-pressure situations
Timeline
Customer Service
INTELCIA
11.2019 - 01.2025
Telemarketing Advisor
ADM Value
11.2018 - 11.2019
Notary's Assistant
Notary's Office
09.2016 - 11.2018
Bachelor - Private Law, French Section
University Moulay Ismail
General University Diploma -
University Moulay Ismail
Baccalaureate - Humanities
High School Abderrahmane Ibn Zaydan
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