Hasnaa Mantrach
Vancouver,BC
Summary
Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Sage Software
Vancouver, British Columbia
06.2016 - Current
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
Customer Service Representative
Budget Rental Car
Vancouver, British Columbia
02.2015 - 05.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Inside Sales Manager
Assurmedia XX solution
Casablanca Morocco
11.2007 - 07.2013
- Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
Education
BBA - Administrative Business Management
Université Du Québec À Montréal (UQAM)
Montreal, QC06-2008
Skills
- Relationship Building
- Persuasive negotiator
- B2C Sales
- Consultative Sales Approach
- Customer Service
- Attention to Detail
- Pipeline Development
- Telephone sales
- Upselling and Cross Selling
- Customer Relationship Building
- Organized and Efficient
- Customer Relationship Management
- Client Retention
- Payment Processing
- Issue Resolution
- Dependable
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Inside Sales Representative
Sage Software
06.2016 - Current
Customer Service Representative
Budget Rental Car
02.2015 - 05.2025
Inside Sales Manager
Assurmedia XX solution
11.2007 - 07.2013
BBA - Administrative Business Management
Université Du Québec À Montréal (UQAM)
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