HASIFAH NAMIRIMU
ON
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
CURRENTLY:
VOLUNTEERING - DAILYBREAD FOOD BANK (TORONTO, ON)
Overview
8
8
years of professional experience
Work History
Hostess/Server
IHOP RESTAURANT
DUBAI, UNITED ARAB EMIRATES
07.2016 - 08.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess/Cashier
MAISON BAGATELLE
DUBAI
05.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Certificate - Computer And Information Systems
APTECH COMPUTER EDUCATION
Kampala Uganda08.2011
Diploma in Social Work & Administration - Social Services
MAKERERE INSTITUTE FOR SOCIAL DEVELOPMENT
Kampala Uganda05.2011
Skills
- Customer Relations
- Team Work
- Friendly, Positive Attitude
- POS System
- Multi tasking
- Interpersonal skills
- Computer Skills -Word&Excel
- Problem solving
- Cash handling expertise
- Result driven
Languages
English
Professional Working
Timeline
Hostess/Server
IHOP RESTAURANT
07.2016 - 08.2023
Hostess/Cashier
MAISON BAGATELLE
05.2015 - 05.2016
Certificate - Computer And Information Systems
APTECH COMPUTER EDUCATION
Diploma in Social Work & Administration - Social Services
MAKERERE INSTITUTE FOR SOCIAL DEVELOPMENT