Hasibur Omik
Toronto
Summary
Dedicated financial professional with a multifaceted background and a relentless drive for excellence. Over 5 years of experience honing expertise in accounting, customer service, and office administration across diverse industries, including healthcare, auditing, HVAC, estates, and service sectors. Hands-on experience has equipped with comprehensive understanding of financial operations, client relations, and administrative processes. Cultivated proficiency in industry-standard tools such as SAGE 300, CRM, ERP systems, and QuickBooks Online, ensuring efficient financial management and exceptional customer support.
Overview
6
6
years of professional experience
Work History
Accounting Specialist
Simply Group
04.2024 - Current
- Processed 300+ invoices monthly with minimal supervision, achieving a 98% on one time payment rate and significantly improving cash flow
- Reconciled daily, weekly, and monthly statements in QuickBooksOnline, achieving a 99.5% accuracy rate and reducing discrepancies by 20%
- Reviewed and analyzed 50+ General Ledger adjustments monthly, ensuring accurate financial reporting and no audit issues during year-end reviews
- Verified vendor accounts, reducing payment errors by 15% and improving payment processing speed by 10%
- Worked with department personnel to produce timely and accurate bills, improving billing accuracy and reducing invoice disputes by 25%
- Analyzed invoices and expense reports, identifying and resolving discrepancies within 48 hours, maintaining 100% financial compliance and reducing payment delays by 20%
Brand Ambassador
Canadian Blood Service
02.2023 - 03.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Accounts Receivables & Credit Recoveries
Reliance Home Comfort
11.2021 - 03.2023
- Responded to a wide array of queries & concerns - both interdepartmental & external parties in verbal & writing - resolved & decisioned them as required; created documentation for the same
- Answered variety of billing questions and provided detailed breakdown of charges and their validity to collect owing amounts
- Took one-time credit card payments and promoted them for increasing kept rates for payment arrangements
- Enrolled and promoted existing clientele for pre-authorized payments and electronic billing
- Utilized variety of software - TCN, CX One NICE, Avaya for client communication and used CMS - CRM system & SAP for accounting needs and records
- Surpassed monthly collection targets of 55K monthly, with last quarter collection of 195K; maintained average monthly kept rate of 95% and above and demonstrated high standards of call-quality for better credit recovery
Sr. Office Administrator - Full-time Permanent
Ontario Lottery Gaming Corporation - OLG
09.2019 - 11.2021
- Responsible for inbound and outbound communication for departmental needs and monitored smooth flow of administrative processes for the business
- Review & approve requisitions, third-party requests, monitored clerical tasks - overall resulting in better productivity
- Submitted requests for department & senior management as needed, submitted timely reports in designated manner
- Worked in cross-functional team & responsible to dividing responsibilities within staff for better work yield & ethics
- Approach each situation with enthusiasm and full attention and practiced active listening to resolve client concerns & provide tailored solutions
Education
Bachelor Of Business - Business & Accounting
North South University
Dhaka, Bangladesh01.2019
Skills
- Excel
- Avaya
- Clerical experience
- Administrative experience
- Time management
- Tableau
- PowerBi
- CRM software
- Organizational: MS Office
- SAP
- Accounts receivable
- Data management
- Multilingual
- Customer service
- Data entry
- Cold calling
- QuickBooks
- Organizational skills
- Negotiation
- SharePoint
- Client onboarding
- Financial acumen
- Performance tracking
- CRM proficiency
Timeline
Accounting Specialist
Simply Group
04.2024 - Current
Brand Ambassador
Canadian Blood Service
02.2023 - 03.2024
Accounts Receivables & Credit Recoveries
Reliance Home Comfort
11.2021 - 03.2023
Sr. Office Administrator - Full-time Permanent
Ontario Lottery Gaming Corporation - OLG
09.2019 - 11.2021
Bachelor Of Business - Business & Accounting
North South University
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