Hasibur Omik
Toronto,ON
Summary
- A dedicated financial professional with a multifaceted background and a relentless drive for excellence. Over the past 5+ years, I've honed my expertise in accounting across a diverse array of industries, including healthcare, auditing, HVAC, estates, and service sectors. This hands-on experience has equipped me with a comprehensive understanding of financial dynamics and a knack for navigating complex financial landscapes. In addition to my academic and professional achievements, I've cultivated proficiency in cutting-edge financial tools and platforms such as SAGE 300, CRM, ERP , and QuickBooks Online.
Overview
5
5
years of professional experience
Work History
Accounting Specialist
Simply Group
Toronto, ON, Canada
04.2024 - Current
- Processed 300+ invoices monthly with minimal supervision, achieving a 98% on one time payment rate and significantly improving cash flow
- Reconciled daily, weekly, and monthly statements in QuickBooksOnline, achieving a 99.5% accuracy rate and reducing discrepancies by 20%
- Reviewed and analyzed 50+ General Ledger adjustments monthly, ensuring accurate financial reporting and no audit issues during year-end reviews
- Verified vendor accounts, reducing payment errors by 15% and improving payment processing speed by 10%
- Worked with department personnel to produce timely and accurate bills, improving billing accuracy and reducing invoice disputes by 25%
- Analyzed invoices and expense reports, identifying and resolving discrepancies within 48 hours, maintaining 100% financial compliance and reducing payment delays by 20%
Collections Agent - Accounts Receivables & Credit Recoveries
Reliance Home Comfort
Toronto, ON, Canada
11.2022 - 03.2023
- Managed high volume of both inbound and outbound calls from and to existing B2C & B2B clients in regard to collection activities and resolving disputes
- Received inbound communication from clients, external contractors, third-party billing & collection agencies and redirected them accordingly to relevant departments while updating interaction notes
- Responded to a wide array of queries & concerns - both interdepartmental & external parties in verbal & writing - resolved & decisioned them as required; created documentation for the same
- Answered variety of billing questions and provided detailed breakdown of charges and their validity to collect owing amounts
- Took one-time credit card payments and promoted them for increasing kept rates for payment arrangements
- Enrolled and promoted existing clientele for pre-authorized payments and electronic billing
- Utilized variety of software - TCN, CX One NICE, Avaya for client communication and used CMS - CRM system & SAP for accounting needs and records
- Surpassed monthly collection targets of 55K monthly, with last quarter collection of 195K; maintained average monthly kept rate of 95% and above and demonstrated high standards of call-quality for better credit recovery
Sr. Office Administrator - Full-time Permanent
Ontario Lottery Gaming Corporation - OLG
Toronto, ON, Canada
09.2019 - 11.2022
- Responsible for inbound and outbound communication for departmental needs and monitored smooth flow of administrative processes for the business
- Review & approve requisitions, third-party requests, monitored clerical tasks - overall resulting in better productivity
- Submitted requests for department & senior management as needed, submitted timely reports in designated manner
- Worked in cross-functional team & responsible to dividing responsibilities within staff for better work yield & ethics
- Approach each situation with enthusiasm and full attention and practiced active listening to resolve client concerns & provide tailored solutions
Education
Master of Business Administration - Accounting
Ryerson University
TMU, ON08.2024
Bachelor of Science - Business & Accounting
Ryerson University
TMU05.2022
Skills
- Networking
- Excel
- Avaya
- Clerical experience
- Administrative experience
- Time management
- Writing skills
- B2B
- Tableau
- PowerBi
- CRM software
- Organizational: MS Office
- SAP
- Accounts receivable
- Data management
- Multilingual
- Cleaning
- Customer service
- Serving
- Front desk
- Data entry
- Cold calling
- QuickBooks
- Organizational skills
- Negotiation
- SharePoint
- Client onboarding
- Financial acumen
- Performance tracking
- CRM proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Accounting Specialist
Simply Group
04.2024 - Current
Collections Agent - Accounts Receivables & Credit Recoveries
Reliance Home Comfort
11.2022 - 03.2023
Sr. Office Administrator - Full-time Permanent
Ontario Lottery Gaming Corporation - OLG
09.2019 - 11.2022
Master of Business Administration - Accounting
Ryerson University
Bachelor of Science - Business & Accounting
Ryerson University