Hashmat Usmanyar

Experienced in leading digital transformation initiatives, I specialize in deploying and managing end-user computing solutions across cloud and virtual environments. With strong background in Citrix DaaS, Microsoft Intune, and Azure, I have successfully migrated on-premises infrastructures to scalable, cloud-based platforms. My expertise includes identity management, application deployment, and compliance enforcement, ensuring secure and efficient operations for both physical and virtual environments. I am adept at integrating cutting-edge technologies to enhance system performance and security, driving successful outcomes for complex enterprise environments.

• Migrated Citrix on-prem environments to Citrix Desktop as a Service (DaaS), seamlessly transitioning workloads to Microsoft Azure.
• Leveraged Citrix App Layering with Machine Creation Services (MCS) and Provisioning Services (PVS) for efficient image management.
• Integrated identity management solutions like OKTA/Truu and FSLogix to streamline profile management across environments.
• Utilized monitoring tools, including Control Up, Citrix Monitor, and Citrix Analytics, to ensure optimal performance and stability of the Citrix environment.
• Managed and deployed Microsoft Intune in a cloud-only setup, securing devices and company resources without the need for on-prem infrastructure.
• Configured Mobile Device Management (MDM) policies for Windows, iOS, Android, and virtual environments like Windows 365 (W365) and Azure Virtual Desktop (AVD).
• Set up Conditional Access policies via Azure AD to protect cloud resources, extending identity-based security controls to both physical and virtual devices.
• Created and enforced compliance and security policies across devices, automating software updates and security patches to ensure all devices, including W365 and AVD, remain secure.
• Provided endpoint protection (antivirus, firewall, encryption) and remote troubleshooting through the Intune portal for both physical and virtual environments.
• Streamlined device enrollment and provisioning using Intune’s autopilot and zero-touch deployment for W365 and AVD environments.

Contributed to the design, development, and implementation of Virtual Desktop Infrastructure (VDI) and End User Computing solutions in cloud environments. Worked on integrating Citrix Desktop as a Service (DaaS) on Microsoft Azure, incorporating Citrix NetScaler for identity management, and leveraging technologies such as Microsoft Intune, Azure Virtual Desktop (AVD), Nerdio, and Windows 365.

• Designed and executed infrastructure projects related to Virtual Desktop Infrastructure (VDI) and End User Computing, including Azure Virtual Desktop, Nerdio, Windows 365, and Microsoft Managed Desktops.
• Led the implementation of Citrix DaaS on Azure, optimizing the virtual desktop infrastructure for scalability and performance.
• Provided engineering support for platform implementation, partnering with Citrix Consulting for build validation and audit purposes.
• Managed and deployed Microsoft Intune in a cloud-only environment, configuring policies for Windows, iOS, Android, and virtual environments like Windows 365 and Azure Virtual Desktop.
• Utilized Intune for cloud-based application deployment, ensuring secure and up-to-date applications across all managed devices, including virtual machines.
• Developed and enforced Conditional Access policies using Azure AD to protect cloud resources, integrating identity-based security for Windows 365 and AVD environments.
• Created and implemented compliance and configuration policies through Intune, ensuring security standards across physical devices and virtual environments.
• Automated software updates and security patches using Intune, maintaining compliance and security across devices.
• Streamlined device enrollment and provisioning via Intune's autopilot, managing both Windows 365 and AVD environments for seamless onboarding.
• Monitored and enforced security baselines, and provided remote troubleshooting and device management through Intune, ensuring secure and efficient operations.

As the technical lead and VDI Architect, I worked closely with BMO's North America Contact Center (NACCC) teams to assess and improve their virtual desktop environment. I helped identify key areas for enhancement and provided recommendations that balanced both immediate needs and long-term goals. My role involved collaborating across teams to ensure that the VDI solutions were aligned with operational requirements and designed for future scalability.

• Assessed the current VDI setup and identified opportunities for improvement based on industry best practices and previous project experience.
• Worked with the NACCC team to develop VDI profiles tailored to different user categories, ensuring smooth operations and alignment with business needs.
• Explained new VDI capabilities and processes to ensure everyone understood how the solutions fit into daily operations.
• Recommended the necessary components to meet performance and service level requirements for the VDI solution.
• Collaborated with teams to create Power BI reports, providing management and contact center teams with clear insights into VDI performance, both on a daily and historical basis.

As a Senior Consultant at Citrix Systems, I worked with enterprise clients across North America to design, implement, and support virtual desktop environments, specializing in Citrix Desktop as a Service (DaaS) solutions. I delivered expertise in application and desktop virtualization, leveraging technologies like Citrix DaaS, ADC/NetScalers, WEM, and integrated various Identity Providers (IDPs) to ensure secure, scalable infrastructure.

• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
• Evaluated clients' needs and created plan of action to provide solutions.
• Provided expert consultation to enterprise clients across North America, focusing on designing, implementing, and conducting health checks for virtual environments, particularly in application and desktop virtualization.
• Successfully designed and implemented Citrix Desktop as a Service (DaaS) solutions, enabling seamless migrations from on-premises systems to cloud-based environments.
• Delivered Level 3 support, ensuring optimal performance and resolving complex issues within client virtual environments.
• Employed a wide range of Citrix technologies, including Citrix DaaS, Citrix Analytics, ADC/NetScalers, Citrix WEM, App Layering, and ShareFile, to enhance clients' virtual desktop infrastructure.
• Configured and integrated various Identity Providers (IDPs) such as DUO, OKTA, SAML 2.0, and Azure AD to ensure secure, efficient user authentication and access management.
• Collaborated with clients to conduct system audits and performance reviews, optimizing virtual desktop solutions to meet business needs and ensure scalability.

• Provided end-user computing (EUC) consulting services to clients, focusing on the design, implementation, and optimization of virtual environments.
• Specialized in application and desktop virtualization, ensuring smooth and efficient deployments across various client infrastructures.
• Conducted health checks to evaluate performance and identify opportunities for improvement in existing virtual desktop environments.
• Delivered Level 3 support, troubleshooting and resolving complex issues within clients' virtual infrastructure.
• Assisted clients in implementing virtualization technologies, focusing on Citrix platforms and related solutions, to improve system performance and end-user experience.
• Collaborated with clients to ensure their virtual environments were aligned with business goals, providing strategic advice to optimize application delivery and desktop virtualization.

• Provided Level 3 support, troubleshooting and resolving complex issues within clients’ virtual infrastructure to ensure stable and high-performing environments.
• Assisted clients in implementing virtualization technologies with a strong focus on Citrix solutions to enhance system performance and end-user experience.
• Worked closely with clients to ensure their virtual environments were aligned with their business objectives, offering strategic advice to optimize application delivery and desktop virtualization.
• Conducted health checks and system audits to identify areas for improvement and ensure that Citrix environments were operating at peak efficiency.
• Delivered tailored solutions based on client needs, leveraging Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, NetScaler, and other virtualization technologies.
• Ensured that client virtual environments were scalable, secure, and aligned with industry best practices.

• Contributed to the design and development of Citrix technologies and End User Computing solutions, ensuring seamless integration and functionality across the enterprise.
• Collaborated with various lines of business to understand and meet their functional and technical requirements, working closely with internal technology teams and external vendors.
• Assisted in the design, deployment, and optimization of Citrix Virtual Desktop Infrastructure (VDI), addressing the needs of different departments across the organization.
• Worked with cross-functional teams to determine the best solutions for Citrix and VDI implementations, ensuring alignment with business goals and IT strategy.
• Provided ongoing support and troubleshooting for Citrix environments, helping to resolve complex technical issues and ensure smooth operation.

• As a Senior Consultant with Babbtech Assisted different clients in Design, Implementation, Health checks and L3 Support for their Virtual Environments Specifically with all aspects of application and desktop virtualization within Citrix products.

• Worked with various clients within the government/public, financial and health care sectors to understand and gather information based on their business requirements, goals/objectives and concerns
• Engaged clients through pre-sales engagements, assessments, and health checks, Developed technology roadmap and built strategies specific to client requirements.

• Responsible for providing subject matter expertise in the design and implementation of Citrix related projects.

• Provided thorough support integrating of AppSense infrastructure and ensured a smooth transition through extensive maintenance and employee training.

• Planned and deployed net new MS Active Directory environment; 2012 R2
• Configured DNS, DHCP, File Server, and Print Server running on Server 2012 R2.

• Supported more than 200 users
• Maintained and regularly updated help desk knowledge database
• Deployed and configured desktops and laptops.