Haya Alfarra
Ottawa,ON
Summary
Proven to enhance patient satisfaction and increase office efficiency at East Ottawa Dental, excel in front office management and customer service. Skilled in insurance verification and billing, meticulous attention to detail and exceptional multitasking capabilities have significantly improved patient care coordination and financial accuracy. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
East Ottawa Dental
09.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for 87-physician type medical facility, scheduling appointments, and handling patient inquiries.
Assistant Account Manager
Delta Group
02.2021 - 09.2023
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Participated in regular meetings with account Manager to review performance metrics and strategize future action plans.
- Implemented strategies aimed at upselling or cross-selling products/services based on clients'' needs assessment results.
- Assisted in preparing sales presentations, proposals, and contracts, contributing to increase in revenue generation.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with average of 100 clients per week consistently, resulting in 95% client retention rate.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
Education
Bachelor of Arts - Accounting And Finance
Carleton University
Ottawa, ON09.2024
Associate of Arts - Business Accountancy
Algonquin College
Ottawa, ON04.2021
Skills
- Phone and Email Etiquette
- Dental Terminology
- Appointment Scheduling
- Insurance Verification & Billing
- Patient Scheduling
- Data Entry
- Accounts Receivable
- Mail Sorting and Distribution
- Electronic Dental Record (EDR)
- Financial Plan Options
- Computer Proficiency
- Organization and Time Management
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Dental Receptionist
East Ottawa Dental
09.2023 - Current
Assistant Account Manager
Delta Group
02.2021 - 09.2023
Bachelor of Arts - Accounting And Finance
Carleton University
Associate of Arts - Business Accountancy
Algonquin College
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