Hashem El-Kerm
Calgary,AB
Summary
Highly motivated Sales Associate with extreme customer service and sales experience in electronics and auto retail industries. Outgoing sales professional with track record of driving increased sales. Consistently, building strong and trustful relationships with customers for repeat and referral customers, boosting customer retention at T&T Honda. My strategic approach to pricing and promotions consistently surpassed sales targets, showcasing my organizational skills and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Product Specialist
T&T Honda
02.2023 - Current
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Utilized GoMarket CRM for client intake, leads, and processes
- Successfully matched customers with suitable vehicles, demonstrating a keen understanding of customer needs and preferences. Brokered and closed deals, consistently meeting or exceeding sales targets.
- Collaborated with the sales team to share insights, strategies, and contribute to a positive team environment. Participated in team meetings and training sessions to enhance product knowledge and sales techniques.
- Worked closely with finance managers to facilitate smooth vehicle acquisition and sales processes.
Sales Representative
The Source
10.2022 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Guided customers through the complex landscape of technology, ensuring they have the necessary knowledge to make informed decisions that best serve their needs. Regularly provided clear and accurate information about products, policies, and services.
- Successfully handled multiple priorities in a fast-paced environment, ensuring customer satisfaction and repeat business.
- Cultivated an in-depth knowledge of the Bell product lineup and associated systems and processes, using this expertise to drive sales and customer satisfaction.
- Collaborated effectively with team members to share insights, best practices, and contribute to a positive and cohesive work environment.
Team Lead
Good Earth Coffeehouse
04.2019 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Delivered top-tier customer service, earning commendations for prompt issue resolution. • Cultivated a growth-oriented environment, implementing training sessions that fueled team development
- Fostered teamwork through effective communication and collaboration between members of the team and management.
- Managed inventory
Sales/Service Advisor
Kal Tire
01.2018 - 03.2019
- Delivered exceptional customer service, resulting in higher rate of repeat business.
- Participated in ongoing training opportunities, staying current on industry trends and best practices for customer support.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Tracked inventory levels to ensure availability of high-demand products for customers.
- Consistently surpassed monthly sales targets and referral goals, showcasing adaptability in promoting both parts and service offerings.
- Developed an understanding of fixed operations, enabling the identification and recommendation of appropriate services based on individual customer needs.
- Proactively set and managed customer expectations, ensuring transparency in service timelines and costs. This approach contributed to a high level of trust and satisfaction among clients. • Efficiently utilized online systems for booking maintenance services and tire changes, streamlining the customer experience and enhancing overall service efficiency.
Education
MBA - Finance
Bachelor of Business Administration
Calgary, AB06.2023
Investment Funds in Canada (IFS)
Calgary, AB06.2023
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Exceptional Communication (written & Verbal)
- Cultivation of Team Work/Environment
- Building Strong & Trustful Relationships with Customers
- Product Promotions
- Organizational Skills
Languages
English
Full Professional
Arabic
Native or Bilingual
Volunteer Experience
Volunteer Resource Ambassador
Calgary Food Bank
2017 - 2019
Timeline
Product Specialist
T&T Honda
02.2023 - Current
Sales Representative
The Source
10.2022 - 02.2023
Team Lead
Good Earth Coffeehouse
04.2019 - 10.2022
Sales/Service Advisor
Kal Tire
01.2018 - 03.2019
MBA - Finance
Bachelor of Business Administration
Investment Funds in Canada (IFS)
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