Haseen-E Jannat
Calgary
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Senior Assistant Store Manager
SDI Marketing(The Mobile Shop)
10.2020 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Senior Sales Consultant
TELUS COMMUNICATION
03.2018 - 01.2020
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Monitored and managed staff performance to attain target metrics both individually and team unit
Education
Master of Science - Petroleum Engineering Technology
Southern Alberta Institute of Technology
Calgary, AB09.2020
Bachelor of Science - Water Resources Engineering
Military Institute of Science And Technology
BANGLADESH, DHAKA12.2017
Skills
- Quality assurance controls
- Problem resolution
- MS Office
- Administrative support
- Customer service
- Team management
- Planning and coordination
- Team building
- AutoCAD
- Call center operations
- Database maintenance
Accomplishments
Recipient of Presidents Club winner for exceptional sales performance
Timeline
Senior Assistant Store Manager
SDI Marketing(The Mobile Shop)
10.2020 - Current
Senior Sales Consultant
TELUS COMMUNICATION
03.2018 - 01.2020
Master of Science - Petroleum Engineering Technology
Southern Alberta Institute of Technology
Bachelor of Science - Water Resources Engineering
Military Institute of Science And Technology
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