Haseeb Ali
New Westminster,BC
Summary
Self-driven and results-oriented leader with extensive experience in Aviation, Information Technology, Customer Service, Transportation and Logistics. Proven expertise in managing high-performance teams, optimizing operations, and ensuring compliance with industry standards. Energetic, adaptable, and capable of thriving in both team-oriented and independent work environments.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Paladin Airport Security
09.2024 - Current
- Directed daily screening operations at airport checkpoints, ensuring compliance with Transport Canada regulations and achieving key performance indicators (KPIs).
- Led and mentored a diverse team of Screening Officers in a unionized environment, fostering a respectful and inclusive workplace culture.
- Built and maintained strong relationships with airport stakeholders and government security agencies, ensuring seamless communication and operational alignment.
- Managed and responded to critical security incidents, preparing detailed reports on timelines, actions, and outcomes.
- Oversaw employee development through performance reviews, recognition programs, and mentoring initiatives.
- Ensured compliance with safety, security, and employment legislation across all operational activities.
- Executed administrative tasks such as scheduling, reporting, and compliance documentation to support operational continuity.
- Provided after-hours incident management and maintained 24/7 availability to support operational needs.
- Utilized Microsoft Office Suite (Word, Excel, PowerPoint) to generate reports, presentations, and operational tracking tools.
Access Control Officer
Securiguard Services
08.2023 - Current
- Processed 20+ clearance applications for existing and new applicants.
- Coordinated with various departments at YVR (AVOP, Parking, Locksmith, Maintenance, Engineering, etc.).
- Maintained a comprehensive database of active employees using both digital and paper files.
- Performed file audits and updated signing authorities as required.
- Issued clearances and ensured effective communication with all relevant stakeholders.
International Supervisor
United Parcel Service, UPS
05.2023 - 09.2024
- Oversaw the southbound export department, ensuring UPS volumes were processed for export in compliance with U.S. trade regulations.
- Managed a team of 45 union and non-union employees, providing training, coaching, and mentoring.
- Developed and implemented logistics strategies that enhanced efficiency and reduced operational costs.
- Ensured adherence to policies and procedures regarding safety, security, and regulatory standards.
- Managed inventory levels, ensuring proper storage and handling of products.
Air Operations Admin
United Parcel Service, UPS
10.2022 - 04.2023
- Created load plans and cargo manifests for 4+ flights everyday.
- Ensured domestic and international shipments were processed according to UPS guidelines.
- Coordinated with UPS, third-party airline pilots, and ramp crews to ensure timely aircraft offloading, resulting in cost and labor savings.
- Ensured that aircraft were properly serviced and provisioned before departure and that all forms and records were accurately completed.
- Resolved load planning issues for affiliate aircrafts while maintaining compliance with UPS standards.
Brokerage Admin Assistant
United Parcel Service, UPS
05.2022 - 09.2022
- Audited ~5000+ incoming shipments daily to identify dangerous goods and streamlined the import process, meeting tight deadlines.
- Responded to customer inquiries and resolved issues related to shipments held in the Exceptions Resolution Department and customs.
- Worked efficiently in a high-volume environment with fluctuating workloads.
- Prepared customs forms and filed necessary paperwork with government agencies.
- Reviewed imports to ensure compliance with tariffs, duties, taxes, and fees.
Fulfillment Associate
Amazon
10.2020 - 06.2021
- Inducted and labeled incoming packages at a rate exceeding 1,600 per hour.
- Stowed incoming packages at a rate exceeding 500 per hour, streamlining the pick-and-stage process for delivery drivers.
- Led XPT routes, ensuring timely departures with minimal trailers, reducing logistics costs and improving efficiency.
Team Leader
Soothmedia Technologies
02.2019 - 11.2019
- Led a team of 3 front-end developers in understanding client requirements and creating web-based applications for business needs.
- Mentored and coached intern developers on in-house systems using various programming languages.
Front End Developer
Soothmedia Technologies
12.2017 - 01.2019
- Collaborated with a team of developers to write code for 7+ websites, including those for corporate clients.
- Designed a framework for scalable user apps to accommodate the growing needs of companies.
- Monitored website performance and addressed usability issues to improve user experience and mitigate traffic drops.
Education
Bachelor of Science - Computer Science
Punjab University College of Information Technolog
Lahore, Punjab11-2017
Associate of Science - Pre - Engineering
Government College
Lahore, Punjab09-2013
Skills
- Leadership & Team Management
- Logistics & Supply Chain Optimization
- Customer Service Excellence
- Problem-Solving & Decision-Making
- Regulatory Compliance & Safety Standards
- Time Management & Multitasking
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Adaptability & Strong Communication
- Organizational Skills
Languages
English
Hindi
Punjabi
Certifications and Licenses
- RAIC Holder (Restricted Area Identity Card)
- Canadian Aviation Security Awareness Program
- Service Delivery Management Program
- Occupational First Aid - 1
- Insurance Agent, Accident, Health,Life, Variable
Timeline
Service Delivery Manager
Paladin Airport Security
09.2024 - Current
Access Control Officer
Securiguard Services
08.2023 - Current
International Supervisor
United Parcel Service, UPS
05.2023 - 09.2024
Air Operations Admin
United Parcel Service, UPS
10.2022 - 04.2023
Brokerage Admin Assistant
United Parcel Service, UPS
05.2022 - 09.2022
Fulfillment Associate
Amazon
10.2020 - 06.2021
Team Leader
Soothmedia Technologies
02.2019 - 11.2019
Front End Developer
Soothmedia Technologies
12.2017 - 01.2019
Bachelor of Science - Computer Science
Punjab University College of Information Technolog
Associate of Science - Pre - Engineering
Government College
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