Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hasanur Foraize

Dartmouth,NS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Former Customer Service Specialist

Best Buy Canada
02.2022 - 06.2024
  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of Best Buy partners, or personally fulfill client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using Best Buy digital capabilities
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Teaching Assistant

Dalhousie University
09.2023 - 12.2023
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.

Sales Advisor Intern

Fair Technology Limited (Hyundai)
03.2019 - 11.2019
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Responded to in-person and telephone requests for information about company offerings.

Banking Officer Student Intern

Union Bank LTD
08.2018 - 04.2019
  • Deliver exceptional customer service to clients by engaging in needs-based conversations, concluding transactions, and communicating with them throughout the branch.
  • When feasible, identify clients' requirements and offer customized financial guidance and solutions at the initial point of contact.
  • By actively listening and identifying opportunities to provide supplementary guidance, introduce clients to the capabilities of Union partners, or manually resolve client issues, you can contribute to the team's sales performance.
  • Comprehend and address client concerns at the initial point of contact, whenever feasible.
  • Provide clients with guidance and support in utilizing the digital capabilities of Union Bank.
  • Adhere to compliance routines, processes, and controls to safeguard the interests of clients and shareholders while conducting transactions in order to mitigate risks.

Education

BBA - Business Administration

Dalhousie University 3rd Year Standing
Halifax, NS
12.2026

High School Diploma -

BAF SHAHEEN COLLEGE
Dhaka, Bangladesh
02.2020

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Excellent written and oral communication
  • Problem Resolution
  • Customer Retention
  • Data Entry
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Office Suite
  • Live chat support
  • Paperwork Processing

Languages

English
Native or Bilingual

Timeline

Teaching Assistant

Dalhousie University
09.2023 - 12.2023

Former Customer Service Specialist

Best Buy Canada
02.2022 - 06.2024

Sales Advisor Intern

Fair Technology Limited (Hyundai)
03.2019 - 11.2019

Banking Officer Student Intern

Union Bank LTD
08.2018 - 04.2019

BBA - Business Administration

Dalhousie University 3rd Year Standing

High School Diploma -

BAF SHAHEEN COLLEGE

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Hasanur Foraize