HASANAIN KADHIM

• Lead the global contract and billable service program for a leading healthcare technology company, focusing on cost management, resource optimization, and client relationship maintenance
• Analyze and interpret partner contracts, resolve complex technical engineering issues, and oversee engineering change orders and manufacturer change orders to ensure compliance
• Successfully re-engineered the contract administration process, reducing operational costs by 15%, improving profitability, and enhancing overall customer experience
• Collaborate with internal and external stakeholders to streamline processes and exceed project expectations, upholding project integrity and optimizing service delivery

Key Achievements:

• Reduced operational costs by 15% through process re-engineering
• Enhanced customer satisfaction and project profitability by optimizing contract administration.

• Transformed daily operations and logistics management by creating and updating Standard Operating Procedures (SOPs) and Work Instructions, significantly improving processing efficiency
• Spearheaded a continuous improvement initiative using Lean Six Sigma to reduce inspection time by 50% while achieving a
• Implemented process improvements in logistics, eliminating redundancies, doubling available workstations, and transitioning documentation from paper to digital

Key Achievements:

• Slashed inspection time by 50% while maintaining a
• Successfully delivered all client orders ahead of schedule by streamlining logistics processes.

• Established and scaled the customer success function, focusing on technical problem resolution and client satisfaction
• Reconfigured CRM software to align with customer goals, helping Sales secure 10 new clients and significantly improving account management efficiency
• Ranked #2 in client invoicing accuracy across 33 global locations through proactive account management and effective communication

Key Achievements:

• Helped secure 10 new clients through customized CRM configurations and client support
• Improved client invoicing accuracy, contributing to a #2 ranking out of 33 global locations.

• Managed supply chain, logistics, purchasing, and procurement processes across the region, focusing on budget monitoring, BOMs, and engineering change orders
• Designed and implemented a standardized reporting system across 10 EMEA offices, enhancing project monitoring and ensuring long-term consistency in program delivery
• Improved communication between management and frontline staff, increasing employee retention and operational efficiency

Key Achievements:

• Standardized reporting across 10 geographically dispersed offices, ensuring consistency in program monitoring
• Streamlined supply chain operations, improving budget adherence and reducing delays.

• Managed end-to-end multimillion-dollar engineering projects, including detailed project plans, BOMs, purchasing, invoicing, and status reporting
• Delivered a high-profile $40M+ government project ahead of schedule by successfully navigating infrastructure challenges and effectively managing client expectations
• Partnered with engineers and stakeholders to resolve project issues swiftly and ensure timely completion of key milestones

Key Achievements:

• Delivered a $40M+ government project ahead of schedule while managing complex stakeholder expectations
• Successfully led cross-functional teams to remove obstacles and achieve project success under challenging conditions.