Hasan Ali Ahmed
Sidney,Canada
Summary
Experienced and highly organized Building Management Professional with over 6 years of leadership in residential operations, tenant relations, and hospitality across Canada and Bangladesh. Currently serving as an Assistant Building Manager at a 200+ unit property, with a proven track record of overseeing daily maintenance, coordinating vendors and contractors, conducting inspections, and ensuring tenant satisfaction through prompt, solution-focused service. Skilled in handling move-ins/outs, emergency response, budget tracking, rent collection, and enforcing compliance with tenancy regulations. Backed by an MBA and hands-on experience in customer-facing roles, I bring a unique blend of operational efficiency, communication excellence, and a strong commitment to maintaining safe, clean, and community-focused living environments. Proficient in Microsoft Office, property management systems, and knowledgeable of BC's Residential Tenancy Act.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Building Manager
Devon Properties
Saanich, Canada
05.2024 - Current
- Acted as the first point of contact for residents across multi-unit properties, resolving tenant concerns efficiently and maintaining a respectful, community-focused environment.
- Oversaw the day-to-day upkeep of buildings, ensuring common areas, waste rooms, and grounds were kept clean, secure, and operational.
- Conducted regular walkthroughs to identify maintenance or safety issues and coordinated timely repairs through in-house or third-party contractors.
- Supported vendor and contractor coordination for plumbing, electrical, and structural work, ensuring high standards of quality and on-time delivery.
- Responded to after-hours building emergencies, including power outages, leaks, and tenant lockouts, maintaining a calm and solution-driven approach.
- Maintained building logs, inspection records, service agreements, and tenant documentation using digital and paper systems.
- Assisted with move-in/move-out inspections, unit turnover readiness, and enforcing tenancy compliance per regional rental regulations.
- Collected and documented rent payments, tracked expenses, and helped with budget planning and reporting under the direction of the property owner or management.
- Used tools like Microsoft Office, Excel, and cloud-based software to manage schedules, track work orders, and prepare notices for residents.
- Ensured building compliance with local safety and health regulations, including signage updates and emergency preparedness procedures.
Front Desk Agent (Partime)
The Sidney Pier Hotel & Spa
Sidney, Canada
09.2023 - 05.2024
- Greet and welcome guests with professionalism and warmth upon arrival
- Perform efficient check-in and check-out procedures using hotel PMS (e.g., Opera, Maestro)
- Handle reservations, cancellations, and special guest requests both in person and over the phone
- Provide accurate information about hotel services, amenities, and local attractions
- Maintain a clean, organized, and professional front desk area
- Process payments and issue room keys
- Address and resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for room readiness and guest needs
- Prepare shift reports and handovers for smooth operations between shifts
- Follow hotel policies and ensure security procedures are maintained
Management Trainee Officer
Grey Group
Dhaka, Bangladesh
06.2022 - 08.2023
- Company Overview: Global Marketing agency
- Supported both ATL and BTL communication strategies for prominent clients such as Ispahani Tea, Ispahani Agro, Ispahani Foods, Bashundhara Food & Beverage (Toggi Chanachur), Nestlé (Maggi), USBangla Airlines (Trip Lover), and ACI (Savlon)
- Served as a liaison between clients and internal teams, translating client briefs into actionable marketing campaigns
- Coordinated day-to-day project execution, ensuring timely deliverables while maintaining quality and alignment with brand goals
- Assisted in developing comprehensive marketing plans and pitch decks for brand campaigns, product launches, and business development
- Collaborated with the strategic team to build consumer insights, market positioning, and creative briefs
- Actively contributed to the creative ideation process-providing input for content direction, branding themes, and campaign storytelling
- Aligned and facilitated the work of designers, copywriters, and production teams to create integrated marketing materials
- Participated in the execution of TVCs, digital content, and print media-managing timelines, feedback loops, and client approvals
- Managed internal team workflows, monitored task progress, and ensured cross-functional coordination between departments
- Conducted competitive analysis and benchmarking for campaign planning and performance review
- Supported senior executives in client meetings, presentations, and performance reviews
- Managed aspects of client billing, budgeting, and contract documentation to ensure smooth project finance operations
- Contributed to pitches for new business acquisition and helped expand agency portfolio through proactive support on strategy decks and mock campaigns
- Global Marketing agency
Business Development Executive
ITAL ADWEG
Dhaka, Bangladesh
09.2021 - 09.2022
- Spearheaded a 360 rebranding initiative, significantly enhancing the company's market perception and brand identity
- Strategically positioned ITAL ADWEG within the RMG (Ready-Made Garments) sector as a competitive apparel manufacturer
- Led the successful launch of 'Blues Clothing,' a new retail brand under the company's portfolio
- Built and maintained strong client relationships, resulting in a notable expansion of the client base
- Collaborated cross-functionally with departments to align marketing and business goals, strengthening interdepartmental coordination
- Played a key role in the executive team, contributing to strategic planning and organizational development initiatives
Customer Service Team Lead
Foodpanda
Dhaka, Bangladesh
07.2019 - 08.2021
- Company Overview: Owned by Delivery Hero, a German food delivery company
- Delivered excellent customer service through live chat by handling complaints and ensuring high customer satisfaction (CSAT)
- Consistently followed standard operating procedures (SOPs) and met tight deadlines on assigned tasks
- Created performance and task-based reports regularly for leadership review
- Promoted to Team Leader within 6 months based on strong performance and reliability
- Supervised and supported team members, resolving complex customer escalations effectively
- Managed shift schedules to ensure adequate team coverage and performance
- Implemented company SOPs and monitored adherence across the team
- Developed and tracked Key Performance Indicators (KPIs) for individuals and team success
- Owned by Delivery Hero, a German food delivery company
Event Coordinator
Interspeed Digital Solutions
Dhaka, Bangladesh
04.2018 - 06.2019
- Planned and organized promotional, business, and social events tailored to engage target audiences and convey key messages effectively
- Supervised and led a team of 45+ event coordinators, ensuring smooth execution and clear task delegation
- Maintained required workflow to meet event timelines and quality standards
- Managed event props, materials, and logistics to support seamless operations
- Reported event activities and outcomes directly to the client for transparency and feedback
Education
Master's of Business Administration - Marketing
University Canada West
British Columbia06.2025
Bachelor of Business Administration - Marketing
East West University
Dhaka07.2021
Higher Secondary Certificate - Business Studies
Birshreshtha Munshi Abdur Rouf Public College
Dhaka01.2016
Skills
- Microsoft Office
- Property Vista
- Yardi Breeze
- Google Workspace
- Microsoft Office
- Opera PMS
- Maestro PMS
- Tenant Relations
- Maintenance Oversight
- Vendor Coordination
- Emergency Response
- Time Management
- Budget Tracking
- Conflict Resolution
- Service Excellence
- Property Inspections
- Regulatory Compliance
Certification
- Stukent Digital Marketing Certification, Present
- Certified Digital Marketing Associate, Present
Languages
English, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Building Manager
Devon Properties
05.2024 - Current
Front Desk Agent (Partime)
The Sidney Pier Hotel & Spa
09.2023 - 05.2024
Management Trainee Officer
Grey Group
06.2022 - 08.2023
Business Development Executive
ITAL ADWEG
09.2021 - 09.2022
Customer Service Team Lead
Foodpanda
07.2019 - 08.2021
Event Coordinator
Interspeed Digital Solutions
04.2018 - 06.2019
Master's of Business Administration - Marketing
University Canada West
Bachelor of Business Administration - Marketing
East West University
Higher Secondary Certificate - Business Studies
Birshreshtha Munshi Abdur Rouf Public College