Harwinder Kaur Mann
Maple Ridge,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Area Manager
A&W
09.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
Store Manager
A&W
04.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervisor
A&W
04.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Front Office Manager
HOTEL MOUNT TITTLS
07.2017 - 02.2018
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Education
Master of Science - Hospitality
BHMS
SWITZERLAND02.2018
Master of Arts - Economics
PUNJABI UNIVERSITY
INDIA06.2016
Associate of Arts - COMOTOLOGY
ORANE
INDIA04.2014
Skills
- Manage Contracts
- Financial Statements
- Business Management Principles
- Staff Management
- Order Supplies
- Staff Development
- Control of Expenses
- Greet Guests
- Customer Service
- Goals and Performance
- Staff Training
- Quality Standards
Timeline
Area Manager
A&W
09.2022 - Current
Store Manager
A&W
04.2021 - Current
Supervisor
A&W
04.2019 - Current
Front Office Manager
HOTEL MOUNT TITTLS
07.2017 - 02.2018
Master of Science - Hospitality
BHMS
Master of Arts - Economics
PUNJABI UNIVERSITY
Associate of Arts - COMOTOLOGY
ORANE
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