Summary
Overview
Work History
Education
Skills
Timeline
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HARWINDER SINGH

CALGARY,AB

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Amazon
08.2023 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Provided primary customer support to internal and external customers.
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.

Duty Manager

LAWRENCE HEIGHTS COMMUNITY CENTRE
02.2023 - 07.2023
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Customer Support Specialist

LAWRENCE HEIGHTS COMMUNITY CENTRE
06.2022 - 01.2023
  • Conducted outreach efforts to expand the community center''s reach within its target population groups.
  • Assisted with budgeting and financial management to optimize resource allocation and maintain fiscal responsibility.
  • Facilitated communication between staff, volunteers, stakeholders, and participants through regular meetings and updates.
  • Enhanced community engagement by organizing and promoting various events and activities.
  • Processes program registrations, memberships and over the counter payments.
  • Answered telephone and greet visitors, providing routine information.
  • Assisted with the development of promotional materials and special event administration.
  • Streamlined administrative tasks such as scheduling events or managing room reservations using organizational tools like digital calendars or software systems.
  • Handled basic recordkeeping and bookkeeping for community center.

Education

B.TECH IN MARINE ENGINEERING -

MANET
PUNE, INDIA

Skills

  • Complaint Handling
  • Customer Support
  • Documentation And Reporting
  • Records Maintenance
  • Payment Processing
  • Inbound Call Management
  • Employee Development
  • Technical Support
  • Microsoft Excel
  • Computer Proficiency
  • Microsoft PowerPoint
  • Follow-up skills
  • Appointment Scheduling
  • Scheduling
  • Problem-solving abilities

Timeline

Customer Service Officer

Amazon
08.2023 - Current

Duty Manager

LAWRENCE HEIGHTS COMMUNITY CENTRE
02.2023 - 07.2023

Customer Support Specialist

LAWRENCE HEIGHTS COMMUNITY CENTRE
06.2022 - 01.2023

B.TECH IN MARINE ENGINEERING -

MANET

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