HARWINDER RAM
Surrey,BC
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in poster,printing graphics industry. Talented kitchen leader offer over 6 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Harwinder Ram "servizio Di Affissioni"
08.2017 - Current
- Prepared annual budgets with controls to prevent overages.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- seeking new contract for the company, negotiate and securing agreement or contracts
Cook Supervisor
Captains Oven Pizza
01.2023 - 12.2023
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Collaborated with staff members to create meals for large banquets.
- Mentored kitchen staff to prepare each for demanding roles.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Modernized work processes to reduce guest wait times and boost daily output.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Pizza Cook
Captains Oven Pizza
02.2020 - 12.2022
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Front Office
San Marco Spa
02.2018 - 11.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Kitchen Manager
Old Wester Steak
07.2017 - 12.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Cook
Old Western Steak
02.2017 - 07.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Cook Helper
Old Western Steak Srl
06.2016 - 01.2017
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Followed recipes and chef instructions to prepare food correctly.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Server
Old Western Steak Srl
02.2016 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Economics - Economy And Business
Universita Degli Studi E-Campus Novedrate
Novedrate, Italy Cad Equivalency 2 Years of University - Agriculture, Agribusiness And Agroindustry
Istituto Tecnico Agrario "G.Piazzi" Sondrio
Sondrio, Italy07.2017
Skills
- Business Growth
- Business Development
- Financial Administration
- Strategic Planning
- Budget Management
- Opportunity Identification
- Negotiation
- Financial Planning
Languages
English
Full Professional
Italian
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
Food safety level 1
Class 5 driving license
Timeline
Cook Supervisor
Captains Oven Pizza
01.2023 - 12.2023
Pizza Cook
Captains Oven Pizza
02.2020 - 12.2022
Front Office
San Marco Spa
02.2018 - 11.2019
Independent Business Owner
Harwinder Ram "servizio Di Affissioni"
08.2017 - Current
Kitchen Manager
Old Wester Steak
07.2017 - 12.2017
Cook
Old Western Steak
02.2017 - 07.2017
Cook Helper
Old Western Steak Srl
06.2016 - 01.2017
Server
Old Western Steak Srl
02.2016 - 06.2016
Bachelor of Economics - Economy And Business
Universita Degli Studi E-Campus Novedrate
Cad Equivalency 2 Years of University - Agriculture, Agribusiness And Agroindustry
Istituto Tecnico Agrario "G.Piazzi" Sondrio
Food safety level 1
Class 5 driving license
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