Harwinder Kaur
Surrey,Canada
Summary
Experiences in group work as well as individual target goals Punctual, Approachable, Community-Orientated, Conversational, Qualified .
Professional leader with strong emphasis on team collaboration and results-driven management. Adept at overseeing operations, optimizing processes, and ensuring adherence to high standards. Reliable and adaptable, skilled in conflict resolution, strategic planning, and fostering productive work environment. Enthusiastic about driving performance and contributing to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BC Hydro
- Worked for BC Hydro in paladin security as a NERC guard to provide security in sensitive areas of emergency situations in order to prevent further incidents. Ground patrols to protect the property from any potential attacks or damage to property.
CRT officer
Paladin Security
- Worked at different sites. Inspected security systems to maintain consistent operational availability and to detect evidence of tampering. Patrolled grounds to maintain safety and detect unauthorized people or vehicles. Worked in hospitals in lower mainland and Vancouver, fire watch, access control, and equipment coverages.
Acting Field Manager
Paladin Security
08.2023 - Current
- I support Client Service Management by attending their sites throughout the night. I assess, correct and/or with the security team.
- I conduct risk assessments, incident investigations, assist in implementing mitigation strategies. I complete weekly audits of supervisory quality assurance checks.
- Implemented training programs focused on emergency response procedures and client safety standards.
- Collaborated with clients to assess needs, tailoring security solutions to enhance satisfaction.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
Program Coordinator
Paladin Security Vancouver
03.2024 - Current
- Coordinated scheduling and logistics for various security operations and events.
- Maintained accurate records of incidents and daily activities for reporting purposes.
- Collaborated with team members to enhance communication and efficiency across departments.
- Implemented feedback mechanisms to gather insights from staff regarding operational challenges.
- Supported management in strategic planning initiatives related to security program enhancements.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Senior Supervisor of Special Assignment group
Paladin Security
05.2021 - Current
- Specialized for Events. All over in BC. Provides security services to different kind of events such as Consulate meetings, conferences, Grad events, Private events, City of Vancouver events such as Celebration of lights and more.
- Duties- Reported safety hazards for remediation response.
- Crowd control, Access control.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Manager
Subway Restaurant
08.2019 - 11.2022
- Worked as a sandwich maker, organized inventory management and provides a variety of services to customers. Provided a training course to employees to help them understand how to manage and maintain the business.
Ambassador
Amazon Warehouse
10.2018 - 10.2020
- Duties performed at this facility are scanning and inducting small to oversized products and send them to designate locations. Also make sure to provide safe environment to all employees.
Education
Diploma - Operational management
BCIT
01.2021
High School Diploma -
Lovely Professional University
Phagwara, India04-2017
Bachelor of Science - Biotechnology
Lyallpur Khalsa College
Jalandhar, India05.2016
Skills
- CCTV Surveillance
- Interior and Exterior Patrol
- AST and OFA2 certified
- Intruder Removal
- Event Crowd Control
- Team Player
- Emergency Response
- Attentive and Observant
- Crisis Management Plans
- Incident Reporting
- Defensive tactics/ Team Control Tactics
- Innovation skills
- Compliance
- Decision-making
- Documentation and reporting
- Customer service
- Complex Problem-solving
- Goal oriented
- Policy enforcement
- Attention to detail
- Relationship building
- Verbal and written communication
- Coaching and mentoring
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Certification
- Certification from Omega industry, Training in laboratories, 2015
- Certifications– WHMIS/ PVPC, Supervisory Skills, AST, Defensive tactics, Team Control Tactics
- MOAB
- OFA2
- Class 5 Driver
Timeline
Program Coordinator
Paladin Security Vancouver
03.2024 - Current
Acting Field Manager
Paladin Security
08.2023 - Current
Senior Supervisor of Special Assignment group
Paladin Security
05.2021 - Current
Manager
Subway Restaurant
08.2019 - 11.2022
Ambassador
Amazon Warehouse
10.2018 - 10.2020
BC Hydro
CRT officer
Paladin Security
Diploma - Operational management
BCIT
High School Diploma -
Lovely Professional University
Bachelor of Science - Biotechnology
Lyallpur Khalsa College