Harwinder Kaur
West St. Paul ,Manitoba
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Courier
Skip The Dishes
Winnipeg, MB
10.2020 - Current
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Supervisor
Motel
08.2019 - Current
- Checking rooms
- Cleaning rooms
- Making bed
- Laundry
Sign Language Interpreter
Private Home
Winnipeg, MB
01.2024 - 08.2024
- Facilitated effective communication between hearing and deaf individuals in various settings.
- Interpreted conversations accurately, ensuring clarity of message and intent.
- Utilized American Sign Language (ASL) proficiently to convey complex concepts.
- Mentored junior interpreters, providing guidance on best practices and techniques.
- Promoted inclusion within the community by offering sign language interpretation at local gatherings, religious services, and cultural events.
Sales Representative
24/7 Intouch
Winnipeg, MB
08.2022 - 03.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Security Guard
494 Security Services
Winnipeg, MB
07.2021 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Supervisor
Wendy's
Brandon
08.2020 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
DMC HOSPITAL Ludhiana
Punjab, India
03.2017 - 12.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Education
Certificate -
Assiniboine Community College
Brandon, MB06.2020
B.Sc. - Nursing, Health Care Aide
Ajit Nursing Institute of Nursing
Sunam
Punjab2016
12th grade -
Sacred heart Convent Sen. Sec. School
Punjab2012
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Report writing
- Integrity and honesty
- Patience and empathy
Languages
English
Full Professional
Accomplishments
- Good knowledge and well trained in CPR
- Safe moves and transfer
- Skilled in surgical intensive care unit
- Highly organized and stay focused in stressful situations
- Effective interpersonal skills with caregivers, patients and colleagues
- I have safe TALK certificate
- I have Canadian Red Cross certificate
- I have WHMIS certificate
- Completed my Health Care Aide training at Valley View, Rideau Park, Brandon hospital at A3 and at A2, CAP, Daughter On call
- I have safe TALK certificate
- I have Canadian Red Cross certificate
- I have WHMIS certificate.
Skills
- Beauty Product Demonstration
- Needs Understanding
- Territory Cultivation
Timeline
Sign Language Interpreter
Private Home
01.2024 - 08.2024
Sales Representative
24/7 Intouch
08.2022 - 03.2023
Security Guard
494 Security Services
07.2021 - 09.2021
Courier
Skip The Dishes
10.2020 - Current
Supervisor
Wendy's
08.2020 - 01.2021
Supervisor
Motel
08.2019 - Current
Customer Service Representative
DMC HOSPITAL Ludhiana
03.2017 - 12.2018
Certificate -
Assiniboine Community College
B.Sc. - Nursing, Health Care Aide
Ajit Nursing Institute of Nursing
Sunam
12th grade -
Sacred heart Convent Sen. Sec. School