Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
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Harwinder Kaur

West kelowna,British Columbia

Summary

Looking for full time -job

Experienced shift supervisor with a passion for delivering exceptional customer service and ensuring the smooth run of daily operations. Skilled in training new team members, a team player, managing shifts under rush hours.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key Holder

Dollar Store With More
09.2024 - Current

Enhanced store security by meticulously following all opening and closing procedures.

  • Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Maintained store's cleanliness and visual standards, creating a welcoming environment for customers.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands
  • Marked down clearance items and relocated merchandise to proper store areas.
  • The maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
  • Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.

Kitchen Helper

Wings restaurant (West Kelowna)
07.2024 - 09.2024
  • Helps in preparing meals by washing, cutting, and slicing ingredients
  • Unload food supplies from a food truck
  • Assist cook in preparing meals during busy hours
  • Maintain cleanliness.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Chopped vegetables, cut up fruit, and prepared sauces when the kitchen staff was busy.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Shift Supervisor

Soul's restaurants (KFC)
12.2022 - 07.2024
  • Responsible for delivering high quality food to customers
  • Looked after store maintenance, cleanliness and maintained high safety standards
  • Give training to new team members
  • Administered financial aspects of store
  • Prepared weekly reports on sales, profits and documented them
  • Provide high quality customer service
  • Looked after and minimized the operation cost of store.

Customer Service Worker

Soul's restaurants (KFC)
11.2020 - 11.2022
  • Responsible for delivering high-quality food to customers
  • Looked after store maintenance, and cleanliness and maintained high safety standards
  • Give training to new team members
  • Administered financial aspects of the store
  • Prepared weekly reports on sales, and profits and documented them
  • Provide high-quality customer service
  • Looked after and minimized the operation cost of the store.
  • Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
  • She managed ahigh volume of calls while maintaining composure, professionalism, and efficiency under pressure.
  • It has enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
  • Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
  • Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
  • She maintained up-to-date information on company policies, procedures, and offerings for accurate service delivery.

Warehouse Associate

Lululemon
05.2021 - 09.2021
  • Performed all warehouse duties including picking, packing
  • Packed all orders with accuracy despite high speeds
  • Maintained a clean work area, meeting all inspection requirements.
  • Consistently lifted materials weighing as much as 55 pounds.

Education

Diploma in General Education -

Langara College
Vancouver, BC
12-2022

High school -

SISPS
Punjab , India
01.2019

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Workplace Safety
  • Staff Training and Development
  • Daily Reporting
  • Staff Training
  • Inventory Monitoring
  • Drawer counting
  • Handling Complaints
  • Critical Thinking

Certification

Food Safety Level 1

References

Available on request

Languages

English
Full Professional

Timeline

Key Holder

Dollar Store With More
09.2024 - Current

Kitchen Helper

Wings restaurant (West Kelowna)
07.2024 - 09.2024

Shift Supervisor

Soul's restaurants (KFC)
12.2022 - 07.2024

Warehouse Associate

Lululemon
05.2021 - 09.2021

Customer Service Worker

Soul's restaurants (KFC)
11.2020 - 11.2022

Diploma in General Education -

Langara College

High school -

SISPS
Harwinder Kaur