HARWINDER KAUR
Winnipeg,MB
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
VIRGIN PLUS (BELL BCI)
02.2023 - Current
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Second Lead/Sales Associate Supervisor
Bell Mobility
11.2018 - 02.2023
- Help customers select products that best fit their personal needs
- Delivered energetic responses to customer’s in-store and by telephone, going above and beyond serve needs
- Conducted regular competitor analyses for better understanding of the market landscape and positioning.
- Offer exceptional customer service to differentiate and promote company brands
- Achieve monthly targets
- Provided positive first impressions to welcome existing, new, and potential customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Banking Advisor
RBC (Royal Bank of Canada)
05.2020 - 06.2020
- Assisting customers to open or manage their bank accounts
- Reviewing financial products available to the client
- Providing information on other services offered by the bank
- Offer exceptional customer service to differentiate and promote company brands
- Coordinated with various divisions and departments in servicing of routine banking transactions
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Cashier/ Sales Associate
Best Buy (Part time)
10.2018 - 01.2019
- Welcomed customers and helped determine their needs
- Offering exceptional customer service to differentiate and promote company brands
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Tim Horton’s
05.2017 - 11.2018
- Serve customers at counters or drive thru windows
- Took orders, prepared meals, and collected payments
- Prepared products following restaurant, health, and safety standards and procedures
- Operated cash register to ring up final bill and process various forms of payment
- Became familiar with products to answer questions and make suggestions
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Worked well with teammates and accepted coaching from management team.
Guest Executive
Holiday Inn
09.2016 - 05.2017
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Maintain a clean and neat front desk area
- Collaborated with back-office team members to facilitate seamless business execution
- Utilized appropriate financial tools to manage accounts payable and receivable.
Education
Diploma in Tourism and Travel -
Hanson International Academy
New Westminster, BCDiploma -
Basic Cabin Crew Hospitality Management Chandigarh
Punjab, IndiaSkills
- MS Windows software proficient
- Sales expertise
- Multi-tasking strength
- Performance Management
- Staff Development
- Workforce Management
- Financial Management
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Personal Information
Title: Sales Associate
Timeline
Manager
VIRGIN PLUS (BELL BCI)
02.2023 - Current
Banking Advisor
RBC (Royal Bank of Canada)
05.2020 - 06.2020
Second Lead/Sales Associate Supervisor
Bell Mobility
11.2018 - 02.2023
Cashier/ Sales Associate
Best Buy (Part time)
10.2018 - 01.2019
Crew Member
Tim Horton’s
05.2017 - 11.2018
Guest Executive
Holiday Inn
09.2016 - 05.2017
Diploma in Tourism and Travel -
Hanson International Academy
Diploma -
Basic Cabin Crew Hospitality Management Chandigarh
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