Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harvy Reyes

Los Angeles

Summary

Dynamic supervisor with a proven track record at Cafe De Leche, excelling in staff management and customer service. Enhanced team efficiency and satisfaction through effective training and problem-solving. Skilled in inventory control and maintaining high-quality standards, fostering a positive work culture that drives success and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Cafe De Leche
08.2023 - 06.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Completed weekly inventories and handled ordering among numerous vendors
  • Collaborated with Business Operations Manager, CEO, and Executive Director for goal setting and completing special projects such as donations and catering events
  • Maintained and serviced equipment
  • Excelled in quality control ensuring consistency in beverage crafting, dialing espresso, calibrating drip coffee, etc.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.

Starbucks Assistant Manager

Macy’s Inc
12.2020 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Associate of Science - Business

Pasadena City College
Pasadena, CA
06-2026

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Inventory control
  • Staff development
  • Food Handling

Certification

California Food Handler's License

Starbucks LSM Certification


Timeline

Supervisor

Cafe De Leche
08.2023 - 06.2025

Starbucks Assistant Manager

Macy’s Inc
12.2020 - 07.2023

Associate of Science - Business

Pasadena City College

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Harvy Reyes