Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
HARVIR KAUR BHOOI

HARVIR KAUR BHOOI

Surrey,Canada

Summary

Goal-oriented manager with distinguished experience in client Servicing & client Interaction, digital content creation, creative solutions, content writing, advertising and proven leadership abilities. Delivering strategic content with proper campaign planning that reaches the right target audience. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Solid business acumen to understand current and possible future practices, trends, technology, competition, etc.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Experience Executive

RONA, Fleetwood
04.2022 - Current
  • Attending cash counter, upselling, provide billing assistance and encouraging feedback's via various surveys
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Trained and motivated new associates on daily routines to sustain business productivity.
  • Redesigned customer loyalty program to create more profitable traffic.
  • Collaborated with internal stakeholders to close gaps and improve customer experience.

DGM - Brand Solutions

9X Media Pvt Ltd
12.2013 - 04.2021
  • Client Servicing: Interact with clients directly to understand market needs and devise strategies to cater to their profitable and credible requirements
  • Develop projects to create content and determine what content will reach customers
  • Develop SEO strategy and implementation and publish digital marketing content online through the website and social media
  • Reviewed performance results to target and take corrective measures with authorization and escalation.
  • Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
  • Exceeded goals through effective task prioritization and great work ethic.

Assistant Manager - Client Partner

Helio Media Pvt Ltd
02.2013 - 12.2013
  • Backend support
  • Backend, : Being a one-point contact for client support, managing planning, and client digital campaign scheduling
  • Client Servicing: In-show advertising of client's brand integrations
  • Creating and scheduling an effective digitalplan to expand
  • Sales Support: Ideating and developing client briefs to generate revenue through content marketing
  • Execution & Evaluating Post Sales reports: Timely implementation of Brand Integrations based on planning schedule, working closely with theProgramming, Graphics, and Editorial team.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Account Executive - CS & Media Planning

Zoom TV, Times Group, Pvt. Ltd.
01.2010 - 02.2013
  • Designed overall media campaign objectives, defining project goals and outlining creative & sales limitations.
  • Solicited media content for distribution via digital & social media platforms.
  • Planned and acquired media for multiple digital channels.
  • Identified and monitored KPIs for new and existing digital media properties.
  • Fostered inter-agency relationships with Operations and Sales teams, aligning company-wide efforts to optimize media throughput.
  • Prepared performance analysis reports on media properties, presenting findings to Chief Revenue Office.
  • Incorporated media database technologies such as tagging, tracking and ad service metrics into media planning efforts.
  • Researched and developed media buying plans, prioritizing cost-effective content with maximum impact.
  • Provided knowledgeable service and support for all customer needs.
  • Supported special projects with advanced skills in document management, customer relations and reporting.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

Client Services Specialist

Multiple (Dentsu, Orienta & Brandwhiz)
08.2005 - 12.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Education

MBA - Digital Business Management

University Canada West
Vancouver, BC
10.2022

Bachelor’s - Mass Media, Advertising

University of Mumbai
Khalsa College, Matunga, Mumbai
04.2005

Skills

  • Team Building & Coaching
  • Presentations and Demonstrations
  • Release Optimization
  • Customer Experience Management
  • Client Relationships
  • Cross-Channel Marketing
  • Business Analytics
  • Sales Statistics Analysis
  • Strategic Planning
  • Consultative Sales Approach
  • Budgeting and Expenditures
  • Interdepartmental Collaboration

Certification

Certified Digital Marketing Associate - 2022 Advanced Google Analytics - 2022 Google Ad Search Certification - 2022

Timeline

Customer Experience Executive

RONA, Fleetwood
04.2022 - Current

DGM - Brand Solutions

9X Media Pvt Ltd
12.2013 - 04.2021

Assistant Manager - Client Partner

Helio Media Pvt Ltd
02.2013 - 12.2013

Account Executive - CS & Media Planning

Zoom TV, Times Group, Pvt. Ltd.
01.2010 - 02.2013

Client Services Specialist

Multiple (Dentsu, Orienta & Brandwhiz)
08.2005 - 12.2009

MBA - Digital Business Management

University Canada West

Bachelor’s - Mass Media, Advertising

University of Mumbai

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