Harvir kaur
Brampton,ON
Summary
Objectives: To start a career in a progressive environment where my skills and knowledge can be further enhanced to contribute the overall success of the organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Crew Scheduler
Air Canada
01.2025 - Current
- Oversaw the creation and repair of pairings to optimize scheduling efficiency.
- Monitored pre-assignment opportunities and monthly requirements to ensure compliance.
- Facilitated modification requests and new hotel and ground transportation bookings to enhance crew experience.
- Managed cancellation requests for modifications and new deadhead bookings to streamline operations.
- Coordinated the import of flight cancellations, equipment substitutions, new operating sections, and schedule revisions to maintain operational integrity.
- Led crew follow-ups on operational and planning changes to ensure alignment.
- Addressed pilot queries promptly to support effective communication.
- Collaborated with crew schedulers on ad hoc days off requirements to meet operational needs.
Airline Support Specialist
API (Air Canada)
09.2023 - Current
- Learn and apply API procedures for work methodology, reservation systems and proprietary database system technology (ACES).
- Process all client requests received by API Operations department via phone, email, fax, and API systems.
- Assess client requirements in priority order. Ensure hotel and transportation requests are completed.
- Build and maintain successful business relationships with clients by providing prompt, courteous and accurate service solutions.
- Appropriately escalate critical issue(s) that may require management involvement for resolution.
- Negotiate with vendors (Hotels, Ground Transportation, others) to best support the client and API.
- Resolve client disagreements in a professional manner. Present facts to support solutions.
- Ability to work within a team environment or work independently.
- Monitored systems in operation and quickly troubleshot errors.
Technical Support Advisor ( Contact Centre )
With APPLE At 24-7 Intouch
06.2021 - 06.2023
- Provide first-line technical support to customers experiencing difficulties with hardware (smartphones, tablets ,smartwatches, computers, laptops, and electronic accessories), operating system, web application and software installation
- Provide information to the customer and place appropriate notes in system indicating specific hardware or software diagnosis, for example troubleshooting to identify issues or scheduling repairs
- Demonstrate ownership of the customer experience and determination to deliver a comprehensive resolution
- Communicate clearly and effectively, in both written and verbal formats
- Effectively tailor communication and style to different audiences and read verbal and non-verbal cues
- Approach problems flexibly and demonstrate ability to adapt and modify approach without compromising outcome
- Utilize an effective time management strategy, including the ability to multi-task, prioritize, organize, and balance workload
- Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Communicate electronically, collect, and verify required user information to determine technical issues
- Consult user guides and manuals; maintain thorough knowledge of program products to deliver a comprehensive resolution
- Achieve assigned Key Performance Indicators (KPIs) on Quality and Call Handle Time; Ensure proper security procedures are followed on all calls
Customer Relations Associate ( Contact Centre )
Hinduja Global Solutions, (HGS)
10.2018 - 05.2021
- Conducted Inbound and outbound calls daily to reach potential clients and market products and services..
- Utilized innovative sales techniques to upsell products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information .
- Suggesting new products based on customer needs.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and positive
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed and implemented strategies to increase customer retention and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Multitask across system and applications
- Ensure That Each Customer Receives Outstanding Service by Providing a Friendly Environment, Which Includes Greeting and Acknowledging Every Customer.
Education
Associate of Science - Biotechnology Technologist
Loyalist College of Applied Arts And Sciences
Belleville, ON04.2020
Skills
- Operational Control & Flight Planning
Transport Canada & ICAO Regulations - GFA, METAR, TAF, SIGMET Analysis
NOTAM & ATC Coordination
Crew Scheduling & IROPS Resolution
Weight & Balance Familiarity - Aircraft Performance (basic)
OFP understanding & Flight Watch Concepts - Communication with Flight Crew & ATC
Safety Management Systems (SMS)
- High-pressure Decision-Making
- Collaborative Problem Solving
- Technical Skills: Proficient with NetLine Crew, AWS and cloud-based operational tools , Familiarity with Communicator
Languages
English
Full Professional
Certification
Transport Canada Flight Dispatcher – Exams Completed (2025)
• Completed both required Transport Canada Flight Dispatcher examinations
- Flight ops and Meteorology
- Restricted Radio Operator Certificate (ROC-A)
• Received Transport Canada Certificate of Completion (2025)
Timeline
Assistant Crew Scheduler
Air Canada
01.2025 - Current
Airline Support Specialist
API (Air Canada)
09.2023 - Current
Technical Support Advisor ( Contact Centre )
With APPLE At 24-7 Intouch
06.2021 - 06.2023
Customer Relations Associate ( Contact Centre )
Hinduja Global Solutions, (HGS)
10.2018 - 05.2021
Associate of Science - Biotechnology Technologist
Loyalist College of Applied Arts And Sciences