Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Software
Certification
Timeline
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Harvinder Singh Hehar

Computer Engineer
Calgary,AB

Summary

Skilled IT professional well-versed in running and testing machines such as desktops, peripheral devices and servers. Adept at generating reports, documenting changes and updating logs. Offering 12 years of related experience. Experienced computer Support Engineer familiar with user support and root cause analysis. Advanced knowledge of computer operations and the dedication to see issues through to the end. Pursuing new professional challenges with a growth-oriented company. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Customer Service Representative

TCS
Mumbai, MH
04.2019 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Senior Computer Engineer

T&M Service Consultancy Ltd
Chandigarh, India
09.2016 - 10.2018
  • Installed new hardware, software updates and security patches.
  • Monitored servers and escalated emergency issues.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Wrote instruction manuals and technical guidance for preventive maintenance of IT Hardware and Software.
  • Maintained service schedule for software and hardware.
  • Oversaw quality assurance management and offered suggested recommendations.
  • Provided technical support in both on-site and telephone consultations.
  • Identified and corrected system faults to minimize operational system downtime.
  • Monitored ongoing technical compliance with applicable laws and regulations.

State Lead Computer Engineer

AGS Transact Technologies Ltd.
CHANDIGARH, CHANDIGARH
01.2016 - 09.2016
  • Handling Team of 20 engineers in Three Provinces for supporting over 500 Reliance- jio store for IT support.
  • Coordinate with IT Hardware vendor for repair and replace of IT equipment.
  • Installed new hardware, software updates and security patches.
  • Monitored servers and escalated emergency issues.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Computer Technician Specialist

Manjot Softwares
Barnala, PB
10.2011 - 12.2015
  • Installed new hardware, software updates and security patches.
  • Monitored servers and escalated emergency issues.
  • Ran various machines such as desktops, printers and sorters.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.

Education

Bachelor of Arts - ARTS

Punjabi University Patiala
Patiala, PB
2008

JCHNP - Computer Hardware And Networking

Jetking Infotrain Inc
Mumbai
01.2008 - 01.2010

Skills

  • Server support
  • Technical support
  • Data entry
  • Hardware and software installation
  • Customer service
  • Hardware installations
  • Operating systems
  • Senior Leadership Support
  • Microsoft Word
  • Business Development Understanding
  • Staff Training
  • Microsoft Excel
  • Customer Relations
  • Active Listening
  • Report Transcription
  • POS Systems Expertise
  • Project Support
  • Preventive Maintenance
  • Schedule Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Software

HPSM, SAP, Retail Pro, Linux

Certification

RedHat Certified Engineer(RHCE) 2010

Timeline

Customer Service Representative

TCS
04.2019 - 02.2023

Senior Computer Engineer

T&M Service Consultancy Ltd
09.2016 - 10.2018

State Lead Computer Engineer

AGS Transact Technologies Ltd.
01.2016 - 09.2016

Computer Technician Specialist

Manjot Softwares
10.2011 - 12.2015

JCHNP - Computer Hardware And Networking

Jetking Infotrain Inc
01.2008 - 01.2010

Bachelor of Arts - ARTS

Punjabi University Patiala

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Harvinder Singh HeharComputer Engineer