Prabhjot Kaur
Brampton,ON
Summary
Dedicated and detail-oriented Truck Dispatcher with a solid background in logistics education and training. Seeking to leverage expertise in dispatching, customer service, and team coordination to contribute effectively to the success of a dynamic trucking company in North America.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
Right Track Transport
03.2022 - 01.2023
- Initiated dispatching operations by efficiently receiving orders, preparing service documents, and assigning personnel, ensuring timely and informed delivery of shipments.
- Facilitated seamless communication across multiple departments, directing flow of vital information and tracking equipment movement to optimize operational efficiency.
- Improved customer satisfaction metrics by 2X through prompt communication, meticulous note-taking and adept handling of escalations.
- Enhanced operational efficiency by coordinating pickups and drop-offs providing navigation support to fleet personnel, and optimizing routes through map reading and location spotting.
- Managed local city truck drivers, overseeing their pickups And deliveries to ensure timely. And efficient operations within city limit.
- Acted as primary point of contact for customer inquiries and issues, resolving concerns promptly and maintaining positive client relationships.
- Handled paperwork and invoicing tasks within accounting department, ensuring accurate documentation and timely processing of invoices.
Manager
McDonald's
08.2018 - 12.2021
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Onboarded new employees with training and new hire documentation.
- Launched quality assurance practices for each phase of development
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Defined clear targets and objectives and communicated to other team members.
Cashier Team Lead
Janta Marche
11.2017 - 04.2018
- Resolved escalated customer disputes with special actions such as discounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Fostered customer loyalty and satisfaction by delivering exceptional service and assistance, resulting in 2X improvement in customer relations.
- Demonstrated problem-solving skills and maintained positive attitude in fast-paced environments, contributing to efficient service operations and strong profit management.
Education
Associate of Applied Science - Business Accountancy
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2020
Skills
- Technical Knowledge: HTML, CSS, C, PHP, Python, Project management, MS Office Suite, Web Technologies
- Tools: JIRA, Trello, Lucid Charts, Excel, Google Analytics, Adobe Photoshop, PowerPoint
- Soft Skills: Self-Starter, Problem-Solving, Organizational Skills, Risk Management, Multitasking, Teamwork
- Customer Service
- Schedule Management
- Problem Resolution
- Call Center Software
- Documentation Management
- Workload Management
- Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Microsoft Certified Azure Fundamentals- Microsoft
June 2022- Current
Credential ID: 993283974
Timeline
Truck Dispatcher
Right Track Transport
03.2022 - 01.2023
Manager
McDonald's
08.2018 - 12.2021
Cashier Team Lead
Janta Marche
11.2017 - 04.2018
Associate of Applied Science - Business Accountancy
Cambrian College of Applied Arts And Technology
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