Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
Harvinder Chatha
Technical Support Consultant
Markham,ON
Summary
Overview
6
years of professional experience
Work History
Rogers CommunicationsToronto, ON
Technical Support Consultant
08.2021 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in the system for future reference and addition to the knowledge base.
- Translated complex technical issues into digestible language for non-technical users.
A&W RestaurantsQuesnel, BC
Food Service Supervisor
08.2019 - 08.2021
Job overview
- Delivered in-depth training to team members in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 10 team members
RBG INC.Toronto, ON
Concierge Security Officer
10.2016 - 08.2019
Job overview
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
St. Clair College of Applied Arts And TechnologyWindsor, ON
Associate of Applied Science from Computer And Information Systems
09.2017
University Overview
Skills
- Remote Technical Support
- Microsoft Windows and Office
- TCP/IP
- CCNA Routing and Switching
- System Configuration- Hardware and Software
- Tracking and Documentation
- Network Administration and Security
- Network Hardware and Software Maintenance
- IT System Architecture
Timeline
Technical Support Consultant
Rogers Communications
08.2021 - Current
Food Service Supervisor
A&W Restaurants
08.2019 - 08.2021
Concierge Security Officer
RBG INC.
10.2016 - 08.2019
St. Clair College of Applied Arts And Technology
Associate of Applied Science from Computer And Information Systems
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Adiba SirajAdiba Siraj
Customer Solution Specialist at Rogers CommunicationsCustomer Solution Specialist at Rogers Communications
Robert DrysdaleRobert Drysdale
Store Manager at Rogers Communications Inc.Store Manager at Rogers Communications Inc.
Stephanie Anne MagugatStephanie Anne Magugat
Customer Service Consultant at Rogers CommunicationsCustomer Service Consultant at Rogers Communications
Paula Headley-BrownPaula Headley-Brown
Computer Operator at TMX Group Inc.Computer Operator at TMX Group Inc.