Harvey B. Davis, Jr
Lemoore
Summary
Experienced in customer relations, ensuring satisfaction and safety while effectively addressing complaints. Proven problem-solving skills lead to enhanced customer experiences and loyalty. Strong ability to communicate clearly and resolve issues promptly, contributing to overall service excellence.
Overview
37
37
years of professional experience
Work History
Assistant General Manager
Tachi Palace Hotel & Casino
Lemoore
08.2011 - 03.2025
- Managed daily operations to ensure seamless guest service and satisfaction.
- Oversaw staff training programs to enhance team performance and service quality.
- Monitored compliance with health and safety regulations throughout the property.
- Assisted in budget management to optimize resource allocation across departments etc.
Director of Bingo
Tachi Palace Hotel & Casino
Lemoore
05.2005 - 07.2011
- Implemented staff training programs to enhance service standards and efficiency.
- Evaluated customer feedback to drive improvements in service delivery and hospitality.
- Managed team performance, fostering collaboration and communication across departments.
- Recruited, trained, supervised, evaluated and mentored staff members.
Floor Manager
Tachi Palace Hotel & Casino
Lemoore
08.1996 - 04.2005
- Supervised daily operations to ensure efficient store management and customer service.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Floor Clerk
Tachi Palace Hotel & Casino
07.1993 - 07.1996
- Marketed paper specials and pull tabs to customers.
- Provided support during events by setting up equipment and supplies.
- Enforced safety protocols to ensure a secure environment for all patrons.
- Collaborated with team members to streamline daily operations effectively.
Concessions Worker
Tachi Palace Hotel & Casino
Lemoore
06.1988 - 06.1993
- Prepared and served food and beverages to guests at events.
- Maintained cleanliness and organization of concession stands and equipment.
- Collaborated with team members to ensure smooth service during peak hours.
Education
High School Diploma -
Lemoore High School
Lemoore CA06-1972
Skills
- Performance evaluation
- Operations management
- Compliance monitoring
- Problem solving
- Professionalism and courtesy
- Customer service
Languages
English
Native/ Bilingual
Timeline
Assistant General Manager
Tachi Palace Hotel & Casino
08.2011 - 03.2025
Director of Bingo
Tachi Palace Hotel & Casino
05.2005 - 07.2011
Floor Manager
Tachi Palace Hotel & Casino
08.1996 - 04.2005
Floor Clerk
Tachi Palace Hotel & Casino
07.1993 - 07.1996
Concessions Worker
Tachi Palace Hotel & Casino
06.1988 - 06.1993
High School Diploma -
Lemoore High School