Harvey Spivey
Kamloops
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Canadian Linen and Uniform Service
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Delivery Courier
ACE Courier
08.2018 - 09.2019
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Delivery Courier
Sea To Sky Courier & Freight
05.2015 - 08.2018
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
Education
Red Seal Certification - Chef/Cooking
Vancouver Community College
Vancouver06-2003
High School Diploma -
Howe Sound Secondary
Squamish, BC06-1995
Skills
- Customer service
- Punctuality
- Active listening
- GPS technology
- Critical thinking
- Customer relations
- Problem resolution
- Tech-savviness
- Computer proficiency
- Working independently
Languages
English
Native or Bilingual
French
Full Professional
Interests
- Cooking
- I enjoy cooking for friends and family gatherings
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Video Gaming
- Acting and Theater
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Timeline
Customer Service Representative
Canadian Linen and Uniform Service
09.2019 - Current
Delivery Courier
ACE Courier
08.2018 - 09.2019
Delivery Courier
Sea To Sky Courier & Freight
05.2015 - 08.2018
Red Seal Certification - Chef/Cooking
Vancouver Community College
High School Diploma -
Howe Sound Secondary
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