Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Harvey Spivey

Kamloops

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Canadian Linen and Uniform Service
09.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Delivery Courier

ACE Courier
08.2018 - 09.2019
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.

Delivery Courier

Sea To Sky Courier & Freight
05.2015 - 08.2018
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.

Education

Red Seal Certification - Chef/Cooking

Vancouver Community College
Vancouver
06-2003

High School Diploma -

Howe Sound Secondary
Squamish, BC
06-1995

Skills

  • Customer service
  • Punctuality
  • Active listening
  • GPS technology
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Tech-savviness
  • Computer proficiency
  • Working independently

Languages

English
Native or Bilingual
French
Full Professional

Interests

  • Cooking
  • I enjoy cooking for friends and family gatherings
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Video Gaming
  • Acting and Theater
  • Participate in local theater productions, enhancing my public speaking and teamwork skills

Timeline

Customer Service Representative

Canadian Linen and Uniform Service
09.2019 - Current

Delivery Courier

ACE Courier
08.2018 - 09.2019

Delivery Courier

Sea To Sky Courier & Freight
05.2015 - 08.2018

Red Seal Certification - Chef/Cooking

Vancouver Community College

High School Diploma -

Howe Sound Secondary
Harvey Spivey