Dupinder Kaur
Edmonton,AB
Summary
A proven leader and effective communicator, adept at fostering customer loyalty and exceeding departmental through strategic planning and quality control. Skilled in teamwork, problem-solving, and leveraging data analytics, consistently demonstrating a friendly, positive attitude and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Employee
Bar Burrito
02.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Care Manager
IJM Toyota
02.2022 - 01.2024
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Created customer support strategies to increase customer retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Leveraged data analytics tools for insights on customer feedback trends, refining best practices accordingly.
Education
High School Diploma -
Oxford Public Senior Secondary School
Punjab, India 03.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Time Management
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Employee
Bar Burrito
02.2024 - 07.2024
Customer Care Manager
IJM Toyota
02.2022 - 01.2024
High School Diploma -
Oxford Public Senior Secondary School
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