Summary
Overview
Work History
Education
Skills
Timeline
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Harveer C

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

Holt Renfrew
11.2024 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
  • Engaged with customers to build rapport and loyalty.

Sales Associate

StrawberryMilkMob
11.2023 - 11.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Customer Service Representative

The Brick
10.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Dogwood Diploma -

École Panorama Ridge Secondary School
Surrey

Skills

  • Quick learner
  • Strong customer service
  • Team player with positive attitude
  • Reliable and Punctual
  • Honest and Hard-Working
  • Excellent communication skills
  • Goal oriented
  • Proficient with Microsoft word, Excel, Powerpoint, and the Internet
  • Proficient with banking processes, transactions reconciliation, and banking products
  • Cash handling expertise
  • Vast knowledge regarding currencies
  • CRM software proficiency
  • Customer loyalty

Timeline

Sales Associate

Holt Renfrew
11.2024 - Current

Sales Associate

StrawberryMilkMob
11.2023 - 11.2024

Customer Service Representative

The Brick
10.2021 - 11.2023

Dogwood Diploma -

École Panorama Ridge Secondary School

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Harveer C