Harveen Singh
Surrey,BC
Summary
Corporate Travel Consultant with focus on handling customer support and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for global and corporate customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
Amex GBT
02.2020 - 01.2024
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Provide first level support for booking tool(Process automation tool).
- Worked in After hours team(Emergency travel services)
- Reconciliation of Air,Land(Car,hotel) bookings and invoicing missing transaction in system so all dues recover from client
- Arrange domestic and international travel for clients, including air, hotel. Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
- Help customers in solving OBT(Online booking tools) reservations.
Senior Travel Counselor
Carlson Wagonlit Travel
- Arrange domestic and international travel for clients, including air, hotel
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
- Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
- Utilize company preferred suppliers to maximize profit and ensures adherence
- Provide professional support for incoming client telephone calls for service
- Conduct all outbound calls as required for collections, requested call-backs.
Analyst
EXL INDIA
07.2016 - 10.2018
- Handle corporate clients with their ticketing requirements: fresh ticket issuance, Exchanges
- Co-ordinate with multiple departments to ensure quick resolution for the customer
- Build excellent business relationship with customer groups, peers and vendors
- Meet set SLAs in all regards to maintain a favorable business outcome
- Knows and properly uses: airline terminology, codes
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications if necessary.
Data Analyst
SAP Concur(Concur Technolgies India PVT. LTD.)
04.2015 - 06.2016
- Working as a data analyst for travel data product and deliver a file to client with full travel data
- Validate data come from bank and travel management company
- Working on CRM Such as sales force to reach to client for any issue
- Provide first level support for technical issues
- ETL Installation and troubleshooting of ETL with data providers
- Contacting clients for missing data (data-chasing), client support, technical support, client data analysis, and custom queries/reports on an ad-hoc basis, quality assurance and testing of all deliverable.
Officer Process
TRX Technologies
07.2013 - 03.2015
- Working as officer process in air-operations responsible for backend ticketing process and handling Boeing corporate client and Japan airline
- Working on GDS software such as Sabre and Amadeus
- Rectify automation error for ticketing
- Monitoring and Maintain Service level agreement in the absence of seniors
- Booking Hotels and Cars after receiving the request from the customers
- Provides floor support as appropriate with ability to seniors and team lead
- Always adhere to company values and policies
- Professional in work and always shows flexibility in working in different shifts.
Zest Mahindra Holidays and Resort India Puducherry
07.2009 - 03.2010
- Greet all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation
- To use the up-selling techniques in order to maximize the Rooms Revenue
- Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently
- Working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.
Education
Bachelor of Science - Hotel Management and Catering Technology
Chitkara School of Hospitality
Chandigarh, IndiaSkills
- Exceptional Customer Service
- Analytical Thinking
- Decision-Making Competence
- Problem Solving Aptitude
- Global Distribution Systems Proficiency(Sabre and Travel port Smartpoint)
- Computer Literacy
Current Profile
Carlson Wagonlit Travel, Gurgaon, Haryana, Senior Travel Counselor, Travel Services, 10/24/18 - Present
Responsibilities Handled
- Arrange domestic and international travel for clients, including air, hotel.
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
- Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation.
- Utilize company preferred suppliers to maximize profit and ensures adherence.
- Provide professional support for incoming client telephone calls for service.
- Conduct all outbound calls as required for collections, requested call-backs
Technical Language Proficiency
English, Hindi, Punjabi, Microsoft Word, PowerPoint, Sabre, Amadeus, Apollo
Activities
- Travelling and exploring new places
- Meeting and interacting with new people.
Awards
- Cleared RBC(Royal Bank of Canada) travel insurance
- Cleared Marriot Hotel sales excellence program
- Cleared Cruise line program
- Cleared TICO(Travel Industry Council of Ontario) certification
- Scored 7.0 bands overall in IELTS (Academic) test. In each module scores are Listening 8.0, Speaking 7.0, Reading 6.5, Writing 5.5
Languages
English
Full Professional
Certification
- TICO certified Canada (travel council of ontario)
ID 7731808-1
- Associate Cruise Program
CLIA | Cruise Lines International Association
- Marriott Hotel Sales Specialist
Marriott International
Timeline
Senior Travel Consultant
Amex GBT
02.2020 - 01.2024
Analyst
EXL INDIA
07.2016 - 10.2018
Data Analyst
SAP Concur(Concur Technolgies India PVT. LTD.)
04.2015 - 06.2016
Officer Process
TRX Technologies
07.2013 - 03.2015
Zest Mahindra Holidays and Resort India Puducherry
07.2009 - 03.2010
Senior Travel Counselor
Carlson Wagonlit Travel
Bachelor of Science - Hotel Management and Catering Technology
Chitkara School of Hospitality
Similar Profiles
NIKHIL BHAMBIDNIKHIL BHAMBID
Airflow Engineer (Contract) at Amex GBTAirflow Engineer (Contract) at Amex GBT
Zainab IssaZainab Issa
Technical Support Analyst at AMEX GBTTechnical Support Analyst at AMEX GBT
RIYA MAHAJANRIYA MAHAJAN
Travel Counselor at Amex GBTTravel Counselor at Amex GBT
Jeremy CurtisJeremy Curtis
Sr. Data Governance Specialist at Amex GBTSr. Data Governance Specialist at Amex GBT
Deepali Deepali null
Childcare Assistant (Live-in Support) at Private Family HomeChildcare Assistant (Live-in Support) at Private Family Home