Hi, I’m
Harveen Aujla-Malla
Chestermere,Canada
Summary
Detail-oriented and highly organized Staffing Clerk with 14 years of experience in managing processes, supporting staffing operations, and ensuring smooth administrative functions. Adept at coordinating schedules, maintaining accurate records, and providing top-notch customer service to staff, supervisors, and managers. Known for exceptional multitasking abilities and a proactive approach to solving problems, with a strong focus on improving efficiency and supporting recruitment efforts. Ready to contribute to your team’s success with strong communication skills and an ability to thrive in a fast-paced environment.
Overview
14
years of professional experience
Work History
Fraser Health Home Support
Scheduler
08.2021 - Current
Job overview
- Prepare and adjust schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
- Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
- Receive client feedback, complaints, and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
- Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
Vancouver Coastal Health
Booking/Registration/Scheduling Clerk
03.2018 - Current
Job overview
- Responsible for performing staff scheduling and timekeeping duties for designated units and programs.
- Preparing, adjusting, and posting staff rotations from the master rotation
- Reviewing the master rotation and flow sheets, and allocating and calling in relief nursing and non-nursing staff using an electronic system to fill vacancies, gaps, staff shortages, leaves of absence and sick leaves in accordance with applicable collective agreements, ensuring that staff with relevant skills are scheduled and or available.
- Receives and processes vacation and other staff requests as well as responding to written and verbal enquiries from staff and managers regarding vacation accumulations and related requests.
- Answers and responds to phone messages or forwards callers to appropriate health care professional or other personnel.
Providence Health Care
Booking/Registration Clerk
12.2016 - 03.2020
Job overview
- Scheduling and booking a variety of client/patient appointments and follow up visits, tests, and referrals.
- Maintaining appointment calendars for all designated physicians and/or other designated health care professionals
- Maintaining and printing daily schedules that integrate activities from various sites as needed as well as rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information.
- Maintains client/patient charts entering data into a computerized system and updating statistics on client/patient attendance.
- Clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database, and presentation software.
Alliance Clinic
Acting Supervisor/Medical Office Assistant
09.2014 - 12.2016
RBC Advice Centre
Bank and Credit Cards Advisor
12.2013 - 09.2014
Providence Chiropractic Health Centre
Medical Office Assistant
09.2011 - 12.2013
Education
Kwantlen Polytechnic UniversitySurrey
from Business Management
01.2013
Langley Continuing EducationLangley
from Medical Office Assistant
01.2010
Johnston Heights Secondary SchoolSurrey
from Grade 12
01.2005
Skills
- Highly skilled with extensive experience using Microsoft Office
- Proficient in using Kronos/ESP, Cerner, Procura, Sunrise Medical, PCIS, PaceArt (Optima), iClinic, Accuro, Clinic Essentials, Wolf, Oscar
- Keyboarding speed: 80 words per minutes
- Excellent oral and verbal communication skills
- Excellent people skills
- Good team player and working in related environment
- Fluent in English and Punjabi
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Malay
Limited Working
Timeline
Scheduler
Fraser Health Home Support
08.2021 - Current
Booking/Registration/Scheduling Clerk
Vancouver Coastal Health
03.2018 - Current
Booking/Registration Clerk
Providence Health Care
12.2016 - 03.2020
Acting Supervisor/Medical Office Assistant
Alliance Clinic
09.2014 - 12.2016
Bank and Credit Cards Advisor
RBC Advice Centre
12.2013 - 09.2014
Medical Office Assistant
Providence Chiropractic Health Centre
09.2011 - 12.2013
Langley Continuing Education
from Medical Office Assistant
Johnston Heights Secondary School
from Grade 12
Kwantlen Polytechnic University
from Business Management