HARSIMRAT PANNU
MISSISSAUGA
Summary
Compassionate and dedicated Personal Support Worker (PSW) with extensive hands-on experience in delivering high-quality care within long-term care settings. Expertise in assisting residents with daily living activities while promoting independence and preserving dignity and comfort. Proven ability to support individuals with diverse physical and cognitive needs, including dementia and palliative care, while fostering a safe, clean, and supportive environment. Recognized for strong teamwork, empathy, and meticulous attention to detail, with a steadfast commitment to enhancing residents' quality of life through respectful, person-centered care.
Overview
3
3
years of professional experience
Work History
SUPERVISOR
Starbucks
07.2022 - Current
- Lead team dynamics to boost morale and collaboration, enhancing staff engagement and productivity.
- Evaluated sales metrics to uncover trends, enabling focused promotions that drove noticeable increases in customer traffic.
- Orchestrated staff schedules to maximize coverage during busy periods, ensuring exceptional customer service and satisfaction.
- Developed and implemented a comprehensive training program for baristas, elevating beverage quality and consistency, which significantly enhanced customer experience.
- Fostered a positive team environment, enhancing communication and cooperation, leading to increased staff morale and productivity.
- Implemented targeted strategies based on sales metrics, driving noticeable increases in customer traffic and overall store revenue.
- Coordinated staff schedules to ensure optimal coverage during peak hours, resulting in improved customer service and satisfaction ratings.
PSW (PLACEMENT)
Sherwood Court
01.2025 - 03.2025
- Delivered compassionate care, enhancing client satisfaction and well-being.
- Implemented tailored care plans, resulting in noticeable improvements in daily activities.
- Collaborated with healthcare teams to ensure comprehensive support and effective communication.
- Monitored and reported client progress, facilitating timely adjustments to care strategies.
- Maintained accurate client records, ensuring compliance and enhancing service delivery.
Education
PERSONAL SUPPORT WORKER -
Queenswood College
03.2025
MECHANICAL ENGINEERING BUILDING SCIENCES - undefined
Seneca Polytechnic
04.2021
Skills
- Certified in CPR and first aid
- Skilled in health care systems management
- Proficient in WHMIS and safe lifting
- Support with activities of daily living
- Health and safety protocols
- Clinical vital sign evaluation
- Commitment to client dignity and privacy
- Palliative care expertise
- Guidance for clients with dementia
- Licensed driver with safe history
- Interdisciplinary care management
- Training program implementation
- Data filing expertise
- Collaborative team management
- Punctual and trustworthy
- Effective situational awareness
- Meticulous attention to detail
- Empathetic approach
- Training and mentoring
- Goal oriented
- Staff management
LANGUAGES
English (proficient)
Full Professional
Hindi (native)
Native or Bilingual
Punjabi (native)
Native or Bilingual
Timeline
PSW (PLACEMENT)
Sherwood Court
01.2025 - 03.2025
SUPERVISOR
Starbucks
07.2022 - Current
MECHANICAL ENGINEERING BUILDING SCIENCES - undefined
Seneca Polytechnic
PERSONAL SUPPORT WORKER -
Queenswood College