HARSIMRAT MASSOUN
Project Coordinator
Toronto,ON
Summary
Talented Senior Project Coordinator with over 5 years of experience focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing ERP, Agile, Construction, and Cross-Functional IT projects.
Overview
13
13
years of professional experience
Work History
Technical Project Coordinator/Jr. Project Manager
Shaw Communications Inc
03.2022 - 02.2023
- Responsibly rolled out new Capital projects from scratch and prepared budgets as per Shaw guidelines to finally submit into Oracle Accounting Cloud Software and assisted project manager with scheduling resources
- Acted as Product Owner for 70+ planning projects worth around $8 Million using ServiceNow
- Prepared, generated various documents like RFQs, RFPs, Purchase orders, Work orders and coordinated work among internal and external stakeholders including subcontractors, sub-trades, consultants and city officials
- Worked with Project Managers closely on Engineering drawings, created production Bill of Materials (BOMs), provided day to day tracking of projects with team and client for proper project closeout
- Provided Incident Management Support on ServiceNow and handled client queries using SpatialNet
- Documented and Maintained timely proper project communication by updating project portfolios in ServiceNow and SharePoint Repositories which provided Data Integrity
Project Coordinator/Junior Project Manager
Soft Forward Technologies Inc
10.2019 - 02.2022
- Elicited and documented analysis of end users identified processes, created business requirements, functional and non-functional specifications and technical requirements for ERP Software -Vision Pro POS
- Effectively and promptly resolved Customer Tickets/Incidents using CRM Software
- Coordinated and provided support to Project Manager and project team in scheduling and planning meetings, developing presentations, and ensuring clear documentation of project communications, plans, and program management goals
- Used tools, standards, and processes to ensure successful planning, initiation, execution, implementation, and completion of projects
- Maintained detailed records of all aspects of project development, including reports, contracts, invoices, and financial files for quick access and reference to stakeholders
- Participated in Quality Assurance and User Acceptance Testing to ensure features and functions were enabled
- Acted as agent of change, provided Level 1 Support to Clients and handled change orders
IT Project Coordinator
ProTeam Softwares India Private Limited
03.2013 - 08.2019
- Monitored project performance to identify areas of improvement and make adjustments
- Trained over 10 personnel on use of IT tools and applications
- Assessed and analyzed customer requirements to develop effective IT project plans which led to 20% profit growth
- Provided continuous support to all departments with evolving JIRA needs
- Supported reconciliation of project budgets by working in collaboration with Program finance representative, assisting in reconciliation of any financial instruments such as timesheets, invoices, and other deliverables
- Prepared agendas and documented project status meetings with stakeholders and prepared required program consolidated reporting
- Monitored and ensured issues, decisions, change requests, and action items were addressed in timely manner
- Worked collaboratively with program sponsors, governance committee members, program managers, and project managers
Assistant Professor
Punjabi University, Patiala
09.2009 - 11.2010
- Contributed to campus activities to promote positive university image.
- Revised course objectives, course materials, instructional and assessment strategies for AI, Data Base Management Systems courses.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Established research agenda in Data Analytics field to publish in peer-reviewed journals.
- Mentored students and communicated internship and employment opportunities.
Education
Graduate Certificate - Project Management
Centennial College of Arts And Technology
08.2012
Bachelor of Engineering - Computer Science
Punjab Technical University
07.2009
Skills
- Microsoft Office Suite: MS Word, MS Excel, PowerPoint, Access, SharePoint, Visio, Teams, Outlook, MS Project, Microsoft365
- Project Management: Asana, ServiceNow, JIRA, Planview, Trello, Zendesk
- BI Tools: SQL, Tableau, Excel 365
- Others: Google Docs, Slack, Mondaycom, Balsamiq, Zoom, AutoCAD, SpatialNET
- ServiceNow- Planning Console, Project Portfolio Management, Work Breakdown Structure, Ticket Console, Budget Console, Notes
- Functional and Business Requirements Documents
- SDLC, Agile and Scrum Environments
Accomplishments
- SCTE (Society for Cables and Telecommunication Engineers, USA) Broadband Fiber Installation (BFI) Certified Professional
- Collaborated with team of 30 in the development of HFC Project at Shaw
- Supervised team of 8+ staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Project Management Foundations: Budget
- Learning ServiceNow
- Business Analyst and Project Manager Collaboration
- Word Essential Training: MS 365/Office 365
Timeline
Technical Project Coordinator/Jr. Project Manager
Shaw Communications Inc
03.2022 - 02.2023
Project Coordinator/Junior Project Manager
Soft Forward Technologies Inc
10.2019 - 02.2022
IT Project Coordinator
ProTeam Softwares India Private Limited
03.2013 - 08.2019
Assistant Professor
Punjabi University, Patiala
09.2009 - 11.2010
Graduate Certificate - Project Management
Centennial College of Arts And Technology
Bachelor of Engineering - Computer Science
Punjab Technical University
Additional Information
- Please visit: https://www.linkedin.com/in/harsimratmassoun/ .
Technical Expertise
- Microsoft Suite: Word, Excel, PowerPoint, Access, SharePoint, Visio, Teams, Outlook, MS Project
- Project Management: Asana, ServiceNow, Jira, Trello, Zendesk
- BI Tools: SQL, Tableau, Excel 365
- Others: Google Docs, Slack, Monday.com, Balsamiq, Zoom, AutoCAD, SpatialNET
- ServiceNow- Planning Console, Project Portfolio Management, Work Breakdown Structure, Ticket Console, Budget Console, Notes
- Functional and Business Requirements Documents
- Agile and Scrum Environments
Highlights of Qualifications
- 5+ years of experience in project coordination and administration
- Expertise in MS Project, MS SharePoint, and Office 365 suite (Excel, PowerPoint, and MS Teams)
- Bachelor's Degree in Engineering and Post Graduate in Management
- Strong knowledge of business planning, processes, management, budgeting, and office operations
- Highly organized, self-motivated, and attentive to detail
- Excellent communication and interpersonal skills
- Ability to prioritize and execute tasks in a high-pressure environment
- Strong problem-solving skills and ability to take a practical approach to deal with shifting priorities, demands, and timelines
- Delivery-oriented and tenacious attitude
- Ability to learn, understand, and apply new technologies and techniques
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