Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Harsimrat Kaur

Harsimrat Kaur

Brampton,Canada

Summary

Proven leader with extensive experience in customer service and decision making, notably at Pizza Hut. Excelled in enhancing client satisfaction, managing high-volume calls, and mentoring teams for peak performance. Skilled in critical thinking and employee training, consistently achieving company standards and improving team efficiency. Experienced Customer Service Representative highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

2
2
years of professional experience
1
1
Certification

Work History

TEAM MEMBER

Pizza Hut
02.2023 - Current
  • Well trained in Kitchen with food safety policies and at front as well.
  • Worked during two Successful Ace at Pizza Hut store.
  • Kitchen duties include preparing dough, portioning toppings, and cooking pizzas
  • Trained new employees in company policies, procedures, and job responsibilities, ensuring seamless integration into the team
  • Trained and mentored new employees to maximize team performance
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards

Education

Post Graduate Certificate - Business Management

Georgian College
Toronto, Ontario
12.2024

Post Graduate Certificate - Human Resource Management

Algoma University
Brampton, Ontario
12.2023

Bachelors of English Honors - English Literature

Punjab University
06.2019

Skills

  • Skilled in Microsoft Office Applications
  • Collaborative Decision-Making
  • Client Support
  • Employee Training
  • Opening and Closing Procedures
  • Addressing Customer Concerns
  • Cash Handling
  • Inventory Optimization
  • Reporting Expertise

Languages

English

Certification

  • Food Handler Certificate

Timeline

TEAM MEMBER

Pizza Hut
02.2023 - Current

Post Graduate Certificate - Human Resource Management

Algoma University

Bachelors of English Honors - English Literature

Punjab University

Post Graduate Certificate - Business Management

Georgian College
Harsimrat Kaur