HARSIMRAT KAUR
EDMONTON
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with four years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
15
15
years of professional experience
Work History
PERSONAL BANKING ASSOCIATE
TD Bank
Edmonton, AB
01.2025 - Current
- Participated actively in staff training programs designed not only for personal professional development.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Implemented innovative sales techniques that contributed significantly to increased revenue generation from existing clients as well as new business acquisition efforts.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
Edmonton, AB
01.2024 - 01.2025
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer adjustments to maintain financial accounts
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
Melfort, SK
01.2023 - 11.2023
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer adjustments to maintain financial accounts
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
GUEST EXPERIENCE DEPARTMENT MANAGER
MCDONALD'S
Melfort, SK
11.2019 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day- day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Recorded guest comments and complaints, referred customers to managers as necessary
CUSTOMER EXPERIENCE ASSOCIATE
Walmart
Yorkton, SK
11.2018 - 02.2019
- Adhered to quality and service standards to support operational goals
- Conferred with customers by telephone or in-person to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
MEDICAL LABORATORY TECHNOLOGIST
SRL
Chandigarh, India
06.2016 - 06.2018
- Executed corrective actions when test controls were outside specified limits
- Processed patient specimens according to priority and documented results
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
OFFICE ADMINISTRATOR
IND LIMITED
Chandigarh, India
01.2010 - 04.2014
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
Education
POST-BACCALAUREATE DIPLOMA - HEALTH CARE ADMINISTRATION
Parkland College
Yorkton, SK01.2019
Skills
- Microsoft Office
- Microsoft Excel
- Client Relationships
- POS Systems And Ordering Platforms
- Regulatory Compliance
- Escalated Call Handling
- Administrative And Office Support
- Document And Records Management
- Client Rapport-Building
- Branch operations
- Loan processing
- Financial product sales
- Digital banking platforms
- Customer service
- Verbal and written communication
- Cash handling
- Relationship building
- Account openings
- Customer relationship management
LANGUAGES
English (Fluent)
Punjabi (Native)
Hindi (Native)
Timeline
PERSONAL BANKING ASSOCIATE
TD Bank
01.2025 - Current
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2024 - 01.2025
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2023 - 11.2023
GUEST EXPERIENCE DEPARTMENT MANAGER
MCDONALD'S
11.2019 - 01.2023
CUSTOMER EXPERIENCE ASSOCIATE
Walmart
11.2018 - 02.2019
MEDICAL LABORATORY TECHNOLOGIST
SRL
06.2016 - 06.2018
OFFICE ADMINISTRATOR
IND LIMITED
01.2010 - 04.2014
POST-BACCALAUREATE DIPLOMA - HEALTH CARE ADMINISTRATION
Parkland College