HARSIMRAT KAUR
EDMONTON
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with four years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
15
15
years of professional experience
Work History
PERSONAL BANKING ASSOCIATE
TD Bank
01.2025 - Current
- Participated actively in staff training programs designed not only for personal professional development.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Implemented innovative sales techniques that contributed significantly to increased revenue generation from existing clients as well as new business acquisition efforts.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2024 - 01.2025
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer adjustments to maintain financial accounts
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2023 - 11.2023
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer adjustments to maintain financial accounts
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
GUEST EXPERIENCE DEPARTMENT MANAGER
MCDONALD'S
11.2019 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day- day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Recorded guest comments and complaints, referred customers to managers as necessary
CUSTOMER EXPERIENCE ASSOCIATE
Walmart
11.2018 - 02.2019
- Adhered to quality and service standards to support operational goals
- Conferred with customers by telephone or in-person to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
MEDICAL LABORATORY TECHNOLOGIST
SRL
06.2016 - 06.2018
- Executed corrective actions when test controls were outside specified limits
- Processed patient specimens according to priority and documented results
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
OFFICE ADMINISTRATOR
IND LIMITED
01.2010 - 04.2014
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
Education
POST-BACCALAUREATE DIPLOMA - HEALTH CARE ADMINISTRATION
Parkland College
Yorkton, SK01.2019
Skills
- Microsoft Office
- Microsoft Excel
- Client Relationships
- POS Systems And Ordering Platforms
- Regulatory Compliance
- Escalated Call Handling
- Administrative And Office Support
- Document And Records Management
- Client Rapport-Building
- Branch operations
- Loan processing
- Financial product sales
- Digital banking platforms
- Customer service
- Verbal and written communication
- Cash handling
- Relationship building
- Account openings
- Customer relationship management
LANGUAGES
English (Fluent)
Punjabi (Native)
Hindi (Native)
Timeline
PERSONAL BANKING ASSOCIATE
TD Bank
01.2025 - Current
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2024 - 01.2025
CUSTOMER EXPERIENCE ASSOCIATE
TD Bank
01.2023 - 11.2023
GUEST EXPERIENCE DEPARTMENT MANAGER
MCDONALD'S
11.2019 - 01.2023
CUSTOMER EXPERIENCE ASSOCIATE
Walmart
11.2018 - 02.2019
MEDICAL LABORATORY TECHNOLOGIST
SRL
06.2016 - 06.2018
OFFICE ADMINISTRATOR
IND LIMITED
01.2010 - 04.2014
POST-BACCALAUREATE DIPLOMA - HEALTH CARE ADMINISTRATION
Parkland College
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